Judicial Case Processor I

Family Court’s mission is to provide equal access to justice for the families and children under its jurisdiction in a manner that is fair and efficient and that maintains the public’s trust and confidence in an independent and accountable judiciary. We strive to build an atmosphere that ensures all members of the public are treated with courtesy, dignity, and respect, and we value a diverse workforce. We offer career opportunities that make a difference in people’s lives every day.

About the Role

This is the entry-level position in case processing work, focused on learning legal processes and procedures while performing a full range of processing activities of limited complexity. Upon satisfactory completion of department promotional standards and job requirements, employees may be eligible for promotion to the next level.

Responsibilities

• Prepares and issues a wide variety of court/legal documents and determines the appropriate procedural requirements for processing.
• Delivers excellent customer service in person, by phone, or electronically; greets customers and provides information on procedures, services, events, or case status to internal and external stakeholders, judicial officers, court users, justice partners, and members of the public.
• Applies laws, rules, regulations, standards, policies, and procedures relevant to case processing activities.
• Reviews, processes, and evaluates case records and documents for completeness, accuracy, eligibility, and compliance with applicable procedures, practices, standards, timelines, and costs.
• Researches case files, records, databases, and other sources to resolve discrepancies, errors, or other issues.
• Prepares and maintains files and records, ensuring all required documents are included.
• Uses automated information systems and computer software to enter, update, modify, delete, retrieve, and report on data.
• Attends hearings and proceedings to provide files, records, and case information to the judicial officer; records event dispositions and administers oaths.
• May prepare and distribute correspondence, maintain calendars, schedule meetings, hearings, or events; compute and collect fees, maintain fiscal records/receipts, or make deposits.
• Performs other related duties as required.

Requirements

Applicants must have education, training, and/or experience demonstrating competence in each of the following areas:

• Document processing, such as reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies, and procedures; resolving deficiencies; and tracking and monitoring activities.
• Record keeping, such as maintaining, filing, tracking, and retrieving physical, electronic, and digital documents, reports, or other information.
• Using an automated information system to enter, update, modify, delete, retrieve, and report on data.
• Customer service, such as providing prompt, accurate, and courteous service to customers seeking information, answering requests efficiently, ensuring customer satisfaction, and responding to complaints.

Conditions of Hire

• Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will confirm work authorization using Form I-9.
• This position is covered by a collective bargaining agreement.
• A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

Benefits

To learn more about the comprehensive benefit package, please visit the State of Delaware benefits website.