Application Records Processor
General Summary
This role primarily supports application processing while providing front-line service to prospective students and assisting admission operations as needed. Handles student application data and records, ensuring all materials are accurate, complete, and properly documented in the university system. Provides timely communication to applicants, prospective students, and university staff regarding application status and records. Supports admissions operations and contributes to high-quality applicant experience.
Essential Job Functions
Application Management:
- Receive, organize, and track student applications and support documents.
- Ensure applications are complete, accurate, and compliant with university policies.
Data Entry & Record Maintenance
- Input applicant information into the student information system or database.
- Maintain and update electronic and physical records with high accuracy.
- Process application fee reimbursements
Document Verification
- Review transcripts, letters of recommendation, test score, and other credentials for authenticity and completeness.
- Communicate with applicants or external institutions to resolve discrepancies.
Reporting & Communication
- Respond to inquiries from applicants, staff and faculty regarding records and application status via phone or email.
Admissions Support
- Assist with applicant interviews as needed.
- Help conduct campus tours and provide information about the university to prospective students.
Performs other related duties as assigned and based on departmental need.
Education
Required: High School Diploma or GED Equivalent
Experience
Required: 1-3 years of administrative, records processing, or customer service experience
Desired Skills, Knowledge, and Abilities
Skill in effective communication (both written and oral)
Skill in independent decision making
Skill in performing a variety of duties, often changing from one task to another of a different nature
Skill in problem solving
Knowledge of administrative procedures and practices
Knowledge of Microsoft Office Suite software and other computer software systems (i.e., Slate/CRM, student information systems)
Knowledge of customer service principles and practices
Ability to maintain professional composure in emergent and crisis situations
Ability to apply effective and accurate data entry and typing skills
To Apply
To ensure full consideration submit:
- A letter of introduction outlining background and qualifications for the position
- Detailed resume
- Contact information for three professional references
PNWU Offers
- Health Benefits - Medical, Dental, Vision, Life Insurance
- Paid Time Off
- 403b with Roth Option
- Paid Holidays
Benefits Package (benefit eligible is at least .5 FTE)
- Health Benefits - Medical, Dental, Vision, Life Insurance
- Paid Time Off
- 403b with Roth Option
- Paid Holidays
About PNWU
Pacific Northwest University of Health Sciences (PNWU) was founded as a 501(c) (3) non-profit medical institution in 2005 aimed at increasing access to health care in medically underserved areas of the Pacific Northwest. The University currently offers the degrees of Doctor of Osteopathic Medicine, Doctor of Physical Therapy, Doctor of Dental Medicine, Master of Science in Biomedical Sciences, and Master of Science in Occupational Therapy enrolling over 550 students annually. Interprofessional education partnerships with other universities adds another 100 students to the population. The campus includes 300 employees with academic programming spread over a five-state region. PNWU is located in Yakima, WA, a city of approximately 95,000 located in the south-central part of the state near the eastern slopes of the Cascade Mountains in a major agricultural and outdoor recreation region. It is approximately 140 miles from Seattle, 170 miles from Portland, and 200 miles from Spokane. The Yakima Valley is a wonderful place to live, work and play. For more information, visit https://www.visityakima.com/.