Impact Manager

Job Description

• AmeriCorps Member Management: Manage and motivate AmeriCorps members to ensure high engagement, retention, and impact. Ensure the professional accountability of all team members through ongoing one-on-one check-ins and formal performance reviews. Ensure timely and accurate completion of essential HR documentation, including performance issues, timesheets and incident reports. Mitigate risk to the organization and individuals by promptly escalating any concerns to supervisors following site policy for resolution. Use data tools to track intervention delivery, monitor student outcomes, and assess progress towards impact goals.
• AmeriCorps Member Development: Actively support AmeriCorps members with consistent observation and coaching on their instructional practice, including regularly reviewing student impact data. Design, coordinate, and deliver professional development trainings for New Orleans AmeriCorps members during Learning and Development Days.
• Program Development: Lead or support site-wide initiatives, service days and site events. Participate in AmeriCorps member interviewing.
• School Partner Management and School Support: Build strong and sustainable partnerships with all school-based stakeholders, including administrators, content specialists, and teachers. Partner with the school’s RTI coordinator and our City Year New Orleans Impact Team to identify students in need of intervention and regularly review progress monitoring data to determine if corps member interventions are effective and what adjustments are needed. Ensure that the program model, including both requirements and prohibited activities, is understood and implemented at your placement school.

Qualifications

• Passion for coaching 17-25 year olds through a challenging work experience.
• Ability to work effectively in fast-paced and dynamic environments.
• Demonstrated grit and tenacity during challenging times.
• Commitment to self-directed and continuous learning.
• Time management, organization and the ability to multitask.
• Growth mindset.
• Flexibility and patience.
• Ability to communicate effectively to a variety of stakeholders.
• Experience working effectively in a team-oriented and collaborative workplace.
• Demonstrated ability to work effectively with individuals from a wide range of backgrounds and perspectives, and a commitment to fostering a respectful and inclusive workplace.
• A commitment to strong accountability, taking ownership of tasks and ensuring completion, with a proactive approach to following up and elevating issues until resolution is achieved.

How You’ll Grow

• Relationship Development: Ability to develop and manage complex relationships with schools and community partners. Willingness to engage in tough conversations and to hold people accountable towards their performance goals.
• Talent Development: Experience leading diverse teams towards a common goal. Passion for coaching young people between the ages of 17-25.
• Executes to Results: Ability to problem solve, troubleshoot, and show creativity when faced with perceived barriers.
• Communication: Ability to translate mission and vision from organizational level to AmeriCorps members. Ability to communicate effectively, efficiently, and with transparency to the right people at the right time to ensure success of our AmeriCorps members in service.

Benefits

Full-time employees will be eligible for all benefits including vacation, sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental, vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), and other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document.