Manager - Case Management

About the role

This role involves managing the daily operations of the Care Coordination department, including RN Case Managers, Social Workers, and administrative staff.

Responsibilities

• Develop departmental goals aligned with organizational strategy
• Assess and coordinate patient care
• Ensure staff compliance with policies and procedures
• Coach and mentor team members
• Identify and address process gaps
• Monitor departmental budgets and financial performance
• Ensure regulatory compliance
• Manage vendor relations
• Oversee staff performance, recruitment, and scheduling

Requirements

• Bachelor’s degree in nursing or Master’s degree in social work
• At least five years of relevant experience, with a minimum of two years in a leadership role
• Valid nursing or social work license in the relevant states

Skills

• Leadership and team management
• Strong communication and interpersonal skills
• Process improvement and problem-solving
• Knowledge of evidence-based healthcare practices

Physical demands

• Ability to lift and move objects as required
• Prolonged standing and walking
• Extensive data entry and computer use

Benefits

• Parental leave
• Flexible pay options
• Tuition coverage