Manager, Process Management

About the role

As a Manager, Process Manager, responsibilities will include focus on documenting, analyzing, and improving processes supporting Core Payment Platforms. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time. You may also lead or engage in critical departmental or cross-functional organizational initiatives and projects. This individual must be able to effectively communicate and influence partners across multiple functional areas including multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate others in delivering flawless execution of process improvement projects. Knowledge of how to navigate regulatory requirements, as well as the development and management of process controls, will be critical to maintaining a well-managed process. This is an excellent opportunity to continue your career in the field of Process Management.

Responsibilities

• Support the development of processes to support privacy and security, privacy controls, and manage privacy scoping
• Identify opportunities to streamline, automate and enhance our data management practices, processes and controls, and validations
• Develop and maintain formal process documentation, including procedures and process flow diagrams
• Work with team members to develop robust risk management processes
• Analyze data and influence others to proactively identify data risks and trends
• Consultation and representation of well managed processes, customer experience, and risk management for new intent
• Effectively partner with Product, Technology and Intent Owners to achieve desired outcomes or improvements by clarifying needs and providing appropriate solutions
• Collect data and information to provide transparency to senior leadership on the health of the process
• Identify and implement process improvements
• Track and resolve process breakdowns, issues and risk event
• Creating and validating processes
• Designing and producing metrics used to measure efficiency and effectiveness
• Driving process improvements aligned with desired customer outcomes

Basic Qualifications

• Bachelor's Degree or Military experience
• At least 3 years of experience in Process management
• At least 2 years of Jira experience

Preferred Qualifications

• 3+ years of Product, Business or Technical experience
• 4+ years of experience in Process management

Pay

• Chicago, IL: $122,100 - $139,400 for Manager, Process Management
• McLean, VA: $134,400 - $153,300 for Manager, Process Management
• Richmond, VA: $122,100 - $139,400 for Manager, Process Management
• Riverwoods, IL: $122,100 - $139,400 for Manager, Process Management
• Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter
• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)