Manager of Process Management

Overview

The Manager of Process Management role oversees a team responsible for monitoring and analyzing dispute cases, collaborating with cross-functional teams, and enforcing process governance.

Key Responsibilities

• Team Leadership & Strategy: Manage and mentor a team of senior associates, fostering a culture of operational excellence and continuous improvement.
• Cross-functional Collaboration: Partner with cross-functional teams to support dispute resolution and reconciliation.
• Process Governance: Develop and enforce departmental procedures and internal controls to ensure strict adherence to governance models.
• Innovation: Champion process improvements that reduce manual work and reduce complexity.

Basic Qualifications

• Bachelor’s Degree in Business Administration, Accounting, Management, Human Resources or Economics
• At least 2 years of experience in Process management
• At least 2 years of experience in Project management
• At least 2 years of experience in People management
• At least 2 years of experience in Relationship management

Preferred Qualifications

• Master’s Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems
• Leverage Lean certification or Six Sigma certification
• At least 5 years of experience in Process management
• At least 5 years of experience in Project management
• At least 5 years of experience in People management
• At least 5 years of experience in Complex problem solving
• At least 5 years of experience in Relationship management

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.