Imaging Supervisor

Responsibilities

• Manage a small team of offshore and onshore personnel
• Provide training and guidance to staff, as well as monitoring performance and productivity
• Create and maintain thorough procedures, establish controls and ensure team adherence to quality standards
• Serve as the Point of Contact for offshore management
• Manage and monitor personnel task performance to ensure tasks worked within the SLA
• Escalate issues as needed to management
• Provide ad-hoc research and review of images maintained in the imaging depository to support business objectives and decision-making
• Set up new relationships with imaging vendor
• Monitor imaging vendor reporting, escalate and resolve as needed
• Support Service Transfers with special projects

Requirements

• Undergraduate degree or equivalent work-related experience
• Motivated to become an imaging subject matter expert
• Experience supervising entry level staff
• Time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously
• Must be technology literate and be proficient using the Microsoft Office Suite (Excel, Access, PowerPoint, Word, Visio)

Physical Demands and Working Conditions

• Regularly required to talk or hear
• Sit for extended periods of time
• Occasionally required to stand and walk
• Regularly use hands to finger, handle, or feel objects
• Reach with hands and arms
• Occasionally lift and/or move up to 25 pounds
• Frequent lifting and/or moving up to 10 pounds
• Close vision, distance vision, color vision, and ability to adjust focus
• No extreme conditions are present

About RoundPoint Mortgage Servicing LLC

RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future.