Imaging Service Engineer I (NY / Long Island, NY)

About the role

As an Imaging Service Engineer I, you will perform scheduled and some unscheduled service work on systems within a designated service area, with guidance from technical support and direction from the Area Service Manager. Fujifilm Healthcare Americas Corporation innovates across diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, in-vitro diagnostics, and Non-Destructive Testing (NDT) for transportation, aerospace, and oil & gas sectors. Headquartered in Lexington, Massachusetts, we are part of a global team of over 70,000 employees united by the purpose of “giving our world more smiles.”

Responsibilities

• Perform preventative and unscheduled maintenance on assigned equipment, working independently on preventative tasks and with technical support on unscheduled repairs.
• Install and de-install products and peripheral equipment with minimal assistance.
• Maintain excellent working relationships with field personnel, home office staff, and management.
• Communicate promptly with management to escalate issues and customer concerns.
• Complete administrative duties, including electronic expense reports, timecards, work orders, service appointments, parts inventory, training, and QA/RA documentation per Fujifilm policies.
• Keep customer service orders and internal records up to date.
• Maintain daily customer communications to ensure resolution and follow-up, driving customer satisfaction.
• Use the escalation process to resolve service delivery issues and conduct root cause analysis for effective problem-solving.
• Ensure all paperwork is completed accurately, neatly, and submitted on time.
• Work occasional odd hours, overtime, and travel as required.
• Maintain exceptional customer relations and promote Fujifilm’s image and reputation internally and externally.
• Manage assigned tools, test equipment, and spare parts, including timely returns.
• Comply with U.S. FDA medical device regulations, ISO 13485 standards, and all applicable laws and regulations.
• Meet vendor credentialing requirements for hospital and facility access, including vaccination mandates where applicable.
• Perform other duties as assigned by the Area Service Manager.

Requirements

• Associate’s degree in electrical engineering, electronics, computer science, or equivalent experience.
• Minimum one year of field service experience.
• Knowledge of assigned equipment to ensure timely repairs and effective maintenance.
• Active listening skills and above-average customer service abilities.
• Strong organizational and administrative skills; ability to work independently and maintain FDA and company documentation standards.
• Excellent analytical and communication skills, with the ability to explain technical issues clearly.
• Proficiency in operating test equipment (e.g., oscilloscope, meter, diagnostic testers).
• Valid driver’s license and safe driving record.

Physical Requirements

The role involves working in medical, clinical, and construction environments, including exposure to high magnetic fields (up to 3 Tesla), which may pose risks to ferrous medical implants.

• Standing/Walking: Frequent and prolonged.
• Sitting: Frequent and prolonged, including during travel to customer sites.
• Lifting/Carrying: Periodic lifting of 1–60 lbs. (e.g., hand tools, diagnostic equipment, replacement components).
• Pushing/Pulling: Rare, primarily for moving patient tables (1000 lbs.) or MRI cabinets (600–6000 lbs.), requiring ~30 lbs. of manual force.
• Bending: Occasional and prolonged, primarily in the low back.
• Reaching: Rare above shoulder level (e.g., accessing 6-foot-high MRI components); occasional below shoulder level.
• Kneeling/Crawling/Crouching: Occasional and prolonged (e.g., wiring, accessing lower MRI panels).
• Climbing: Rare, using a 6-foot ladder to access upper MRI panels.
• Balancing: Rare, when standing on ladders.
• Twisting: Rare, primarily in the low back.

Additional Requirements

• Reliable, professional demeanor with strong interpersonal skills.
• Up to 100% travel, including overnight and air travel, based on business needs.
• Compliance with COVID-19 vaccination, testing, and masking policies (accommodations may apply).

Pay

$32.69–$38.46 per hour.

Benefits

• Medical, dental, and vision insurance.
• Life insurance.
• 401K retirement plan.
• Paid time off.