Imaging Clinical Supervisor

About the role

The Imaging Clinical Supervisor oversees certain areas of the Urgent Care or Surgery Imaging offices, collaborating with the Associate Division Director-Urgent Care or Program Manager-Surgery. This role provides friendly, efficient, fiscally-responsible, and customer-responsive practice operations. They supervise or lead clinical and clerical staff, ensuring an effective team environment. They serve as a communication liaison with other IHA departments and assist with recruitment, hiring, orientation, training, and coaching of clinical staff.

Responsibilities

• Supervises day to day operations of assigned areas to ensure efficient, fiscally responsible, and customer-responsive procedures and operations in multiple locations.
• Addresses and communicates thoroughly and promptly with leadership regarding all issues impacting day to day operations.
• Contributes to the development and ongoing implementation of the CORE program work plan.
• Ensures efficient and effective scheduling, timekeeping, and payroll for assigned staff.
• Is liaison for Program Manager and Radiologist group; ensures policies and procedures are followed in compliance with federal regulations.
• Is Physician liaison for any quality control concerns.
• Assists with recruitment, hiring, orientation, training, and coaching of clinical staff, in accordance with IHA human resources and service guidelines.
• Evaluates or gives input into the performance of clinical staff, recommends merit increases, promotions, and disciplinary actions in accordance with IHA human resources and service guidelines.
• Performs annual Clinical Competency assessments.
• Works with Program Manager and Radiologist groups to develop and clarify clinical protocols for staff.
• Holds regular staff meetings; keeps staff informed on any changes in guidelines or protocols and information pertinent to job requirements.
• Provides suggestions for continuous office process improvement.
• Assists in development and oversight of program budget.
• Manages internal and external clinical office audits.
• Assists with monthly reports: Referring Physician, Capacity, and studies sent to preferred radiology group.
• Maintains radiation badge submissions for all clinical staff to Quantam.
• Collaborates with site leadership and maintains OSHA requirements for all sites.
• Oversees the Office Safety Officer.
• Implements and maintains imaging clinical supplies inventory control system and identifies and implements opportunities for cost efficiencies.
• Manages equipment maintenance and repairs.
• Attends Clinical Leadership Meetings and reports back details of the meetings to office staff.
• Supports clerical and clinical staff and providers as needed.
• Supports clerical staff by answering phones, tasking messages for the MA/Provider Group, completing medical records requests, and working the fax server/mail.
• Supports clinical staff by rooming patients, obtaining patient vitals, running simple tests (strep test, urine), cleaning exam rooms, ordering USN/X-ray Requisitions and MRI/CT Requisitions, along with scheduling the MRI/CT for UC patients.
• Acts as EPIC EMR Super-User.
• Assists with organization, presentation, and scheduling of office meetings.
• Assists with special projects as needed.

Radiology Technician Responsibilities

• Confirms patient identity is correct.
• Interprets patient histories and physician instructions.
• Prepares patients for procedures utilizing aseptic and sterile technique.
• Performs clinical assessment and diagnostic examinations.
• Uses independent judgment during the radiologic exam to accurately differentiate between normal and pathologic findings.
• Practices radiation protection.
• Selects exposure factors, takes exposure, and processes images.
• Positions patients for radiologic examination.
• Assumes responsibility for the safety, mental and physical comfort of patients while they are in your care.
• Directly enters medication, laboratory, and/or radiology orders into the electronic medical record per state, local, and professional guidelines.
• Responds to patient emergencies as needed.
• Performs other administrative support tasks as needed.

Organizational Expectations

• Creates a positive, professional, service-oriented work environment for staff, patients, and family members by supporting the mission and values of both IHA and Trinity Health.
• Works effectively as a member of the patient care team.
• Absorbs responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.
• Successfully completes IHA’s “The Customer” training and adheres to IHA’s standard of promptly providing a high level of service and respect to internal or external customers.
• Maintains knowledge of and complies with IHA standards, policies, and procedures.
• Maintains complete knowledge of office services and in the use of all relevant office equipment, computer, and manual systems.
• Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines.
• Serves as a role model by demonstrating exceptional ability and willingness to take on new and additional responsibilities.
• Embraces new ideas and respects cultural differences.
• Uses resources efficiently.

Qualifications

• Education: Graduation from an accredited school of radiologic technology or an equivalent combination of education and experience.
• Credentials/Licenses: Valid registration by the American Registry of Radiologic Technology; valid CPR certification.
• Experience: 1-2 years’ experience. Supervisory experience strongly preferred.

Skills

• Ability to supervise others and manage functional area.
• Ability to be a regular, full-time employee.
• Knowledge of patient care/radiology/sonography procedures/principles and organizational policies related to position responsibilities.
• Ability to evaluate patient care.
• Ability to practice radiation protection.

Measurements

• Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.