IGR Practice Support Specialist

About the role

The IGR Specialist supports the firm’s information governance and records management program by assisting lawyers and business professionals with managing physical and electronic information accurately, securely, and in accordance with firm policies.

Responsibilities

• Serves as a point of contact for lawyers and business professionals regarding information governance, records management, and practice support needs.
• Supports onboarding, training, service requests, and day-to-day guidance on firm systems and procedures.
• Identifies, classifies, audits, maintains, retrieves, circulates, digitizes, and updates physical and electronic records to ensure accuracy, completeness, confidentiality, and compliance with firm policies.
• Collaborates with IGR leadership, department colleagues, allied business units, vendors, and internal clients to deliver responsive, professional, and high-quality service.
• Escalates outstanding requests, policy questions, work allocation issues, scheduling matters, and other operational concerns to the IGR Manager as appropriate.
• Trains and guides others performing closely related or allied work.
• Assumes additional responsibilities or project-related work as assigned.

Requirements

• Three years or more experience related to the duties or skills described herein.
• Legal or corporate records/information management environment experience highly desired.
• Demonstrated experience with document and records management systems is a must; preferably iManage Work and iManage Records Manager.
• Comprehensive computer literacy using applications such as electronic document and records management systems (iManage Work, iRM), MS O365 applications (Outlook, Teams, Word, Excel, PowerPoint, OneDrive, SharePoint), and vendor platforms (e.g. Iron Mountain Connect).

Qualifications

• Bachelor’s degree, strongly recommended, or considerable experience in a legal environment.
• Master’s degree in information science or related field, preferred.
• IGP (Information Governance Professional) or similar certification, preferred.