IFM Operations Manager

Primary Responsibilities

• Lead onboarding and training programs for IFM Facility Managers and Technicians.
• Maintain process documentation, playbooks, training materials, and onboarding programs.
• Provide coaching and operational support to field teams.
• Ensure compliance with overtime reporting, p-cards, preventive maintenance requirements, refrigerant management, safety training, and management agreements.
• Manage communications, reminders, and deadline tracking across IFM teams.
• Develop and maintain site/property repositories containing key facility information and documentation.
• Support IFM resources, supplier information, and operational tools.
• Conduct audits and partner with service line leaders on performance feedback.
• Analyze operational metrics, identify service gaps, and implement corrective actions.
• Drive best practices, innovation, efficiency improvements, and operational excellence initiatives.
• Work with Team to Ensure Preventative Maintenance is programmed into CMMS tool and executed according to plan and budget.

Key Competencies

• Executive-level written and verbal communication
• Microsoft Office proficiency (Excel, PowerPoint, Word, Outlook)
• Problem Solving and Analytical Thinking
• Customer focus
• Financial and business acumen
• Leadership and emotional intelligence
• Relationship management
• Team orientation and collaboration
• Vendor management
• Able to multitask under pressure
• Strong organization and attention to detail

Education & Experience

• Bachelor’s degree in business administration or related field.
• 8–10 years of commercial property management or facility management experience.
• Strong background in financial reporting, variance analysis, and contract review.
• Experience managing, developing, and motivating teams.
• CMMS/work order management experience preferred.

WORK ENVIRONMENT

• The job operates in a professional office environment.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS

• The employee is regularly required to communicate with others and exchange accurate information;
• operate a computer and other office productivity machinery;
• move about the workplace;
• remain in a stationary position for 85% of the time;
• extend hands and arms in any direction.

AAP/EEO STATEMENT

C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

COMPENSATION

The compensation for the position is: $ 86,700.00 - $102,000.00