IDS Dispatcher

About the role

This is a critical position that works on our US Postal Service security and alarm monitoring team. It provides 24/7 continuous monitoring and emergency dispatch services for USPS hubs, outlets, offices and distribution centers.

Responsibilities

• Perform security and alarm system monitoring, and event logging and recording of centrally managed IDS systems.
• Radio monitoring, and non-emergency and emergency dispatching, incident reporting, and utilization of investigative databases.
• Manage and prioritize tasks from multiple simultaneous sources (radio, telephone, alarm monitoring software, etc.).
• Initiate internal and external law enforcement response based on defined criteria.
• Maintain professionalism under highly stressful situations.
• Provide quality customer service to internal and external parties.
• Monitor biological detection systems (BDS) and initiate dissemination of information.
• Communicate clear and concise information via telephone and radio communications.
• Access and communicate intelligence data maintained in internal and external databases.
• Query, enter, and update electronic records.
• Ensure the accuracy of information stored in the alarm database.

Requirements

• Possess strong computer and data entry skills, including working knowledge of Microsoft Word, Outlook, and Excel.
• Able to type a minimum of 45 words per minute (WPM).
• Able to manage and prioritize tasks from multiple simultaneous sources (radio, telephone, alarm monitoring software, etc.).
• Effectively monitor radio communications.
• Provide timely response to requests for information.
• Able to sit for an extended period of time while monitoring multiple computer monitors.
• Able to read and comprehend the English language; including, printed regulations, written instructions, training material, etc.
• Able to write reports, and document events in a concise and accurate manner. This includes the ability to proofread all documentation for grammar, spelling, and punctuation.
• Able to speak the English language clearly and fluently.
• Able to provide quality customer service while communicating with internal and external parties.
• Able to hear ordinary telephone and radio conversations with either ear.

Qualifications

• Prioritize experience with alarm monitoring and computer-aided dispatch (CAD) software.
• Obtain dispatcher certification within nine (9) months of assignment that is equivalent to the Association of Public-Safety Communications Officials (APCO) Law Enforcement Communications (LEC) certification.
• Obtain and maintain National Crime Information Center (NCIC)/ National Law Enforcement Telecommunications Systems (NLETS) Limited Certification within six (6) months of NLECC start date.

Skills

• Prioritize experience with alarm monitoring and computer-aided dispatch (CAD) software.
• Obtain dispatcher certification within nine (9) months of assignment that is equivalent to the Association of Public-Safety Communications Officials (APCO) Law Enforcement Communications (LEC) certification.
• Obtain and maintain National Crime Information Center (NCIC)/ National Law Enforcement Telecommunications Systems (NLETS) Limited Certification within six (6) months of NLECC start date.

Benefits

• This role is a full time, hourly position so comes with full benefits and is available for overtime.

Pay

The pay range for this role is $28.00 - $35.00 per hour.

Schedule

This role is available for 24x7x365 days per year service to the USPS, so candidates must be able to work nights, weekends and holidays across 3-day shifts.