Store Dispatcher II

Responsibilities

• Assigns drivers to make deliveries by taking into account product to be delivered, customer locations, and time of day.
• Tracks the progress that drivers make along their routes.
• Balances and adjusts workloads, break times, and customer needs when assigning drivers.
• Checks drivers’ in and out time and transfer these records into a company’s files for analysis and improvements in efficiency.
• Receives and resolves any requests or complaints made by the customers.
• Acts as driver when/if needed during peak delivery times.

Requirements

• High School Diploma or equivalent work experience required.
• 1-2 years prior experience in the retail automotive service industry, preferably in an automotive part department, dealership, and jobber or retail establishment.
• Possess a valid driver's license.

Qualifications

• Enjoy working with people in a fast-paced setting; be competitive yet have the ability to work calmly under pressure.
• Possess a proactive attitude with superior communication and leadership skills.
• Be analytical, possess problem solving, organizational and customer service skills.
• Possess a high sense of urgency and be customer oriented.
• Able to handle multiple tasks and time sensitive issues.
• Ability to understand and recognize part numbers and line codes to ensure proper selection and delivery of parts, including accurately and rapidly identifying sequence of numbers and letters.
• Able to work on feet (stand and walk) for assigned work shift.
• Able to lift and move parts and boxes weighing up to 60 pounds.