Dispatcher

About the role

Dispatcher oversees road service through communication with Operators and provides customer support to clients. Coordinates with field supervisor to ensure updated information during each shift change and updates driver and bus assignment information throughout the service day.

Responsibilities

• Oversee road service by tracking trip performance measures (on-time starts, performance, incidents, etc.)
• Provide customer support by responding to questions and concerns regarding trips, including no-shows, cancellations, and missed trips
• Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service
• Coordinate with field supervisor to have updated information during each shift change
• Update driver and bus assignment information throughout the service day
• Other duties as required

Qualifications

• High School Diploma or GED; Technical Degree preferred
• 3–5 years’ experience dispatching
• Excellent verbal, interpersonal, and customer service skills
• Problem-solving and analytical skills
• Ability to work shifts or flexible schedules as needed
• Subject to DOT drug testing and physical if applicable
• DOT Regulation 49 CFR Part 40 prohibits use of Schedule I drugs, including cannabis, for any reason
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Benefits

• Competitive compensation: $22.25–$27.75/hour
• Vacation: minimum two weeks
• Sick days: 5 days
• Holidays: 12 days (8 standard, 4 floating)
• 401(k) retirement plan
• Medical, dental, and vision insurance
• Life insurance
• Short-term disability insurance
• Voluntary long-term disability insurance
• Benefits may vary depending on location policy