Store Dispatcher II

Responsibilities

• Assigns drivers to make deliveries by taking into account product to be delivered, customer locations, and time of day.
• Tracks the progress that drivers make along their routes.
• Balances and adjusts workloads, break times, and customer needs when assigning drivers.
• Checks drivers’ in and out time and transfer these records into a company’s files for analysis and improvements in efficiency.
• Receives and resolves any requests or complaints made by the customers.
• Acts as driver when/if needed during peak delivery times.

Qualifications

• High School Diploma or equivalent work experience required.
• 1-2 years prior experience in the retail automotive service industry, preferably in an automotive part department, dealership, and jobber or retail establishment.
• Proactive attitude with superior communication and leadership skills.
• Analytical, possesses problem solving, organizational and customer service skills.
• Able to handle multiple tasks and time sensitive issues.
• Ability to lift and move parts and boxes weighing up to 60 pounds.
• Possess a valid driver's license.

Experience

• Manage the annual store audit process (not specified in the job posting).

Abilities

• Enjoy working with people in a fast-paced setting; be competitive yet have the ability to work calmly under pressure.
• Functionally literate and capable of understanding and recognizing part numbers and line codes to ensure proper selection and delivery of parts, including accurately and rapidly identifying sequence of numbers and letters.
• Able to work on feet (stand and walk) for assigned work shift.