Idlewild and SoakZone: Food & Beverage Supervisor

Role & Responsibilities

The Food & Beverage (F&B) Supervisor is responsible for managing operations of one or more F&B locations throughout Idlewild and SoakZone. The day-to-day responsibilities of this role include:

• Supervise the daily operations of the F&B team and any other assigned departments
• Lead by example, attitude, and as a representation of Idlewild’s core values
• Act as an approachable mentor and coach to all assigned team members
• Become knowledgeable of performing the essential duties of all assigned F&B positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline
• Ensure that all required meal and other breaks are being given in accordance with Pennsylvania law
• Assist with team scheduling and timekeeping activities

Departmental Duties

Welcome all guests with a smile and positive attitude! Performs opening and closing procedures of assigned unit(s) including food preparation and cleanup. Practices, teaches and enforces proper food safety guidelines adhering to company policy and state/local Health Department requirements. Maintains all alcohol safety practices when applicable. Maintains compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests.

Handles and resolves escalated guest concerns and criticisms with a positive attitude to deescalate. Oversees quality controls and production of food items. Manages inventory, focusing on portion and waste controls. Interfaces with warehouse on product and supply needs. Interfaces with maintenance on all equipment or physical plant needs. All other duties assigned by leadership.

Requirements

• No education requirements for this position
• 1+ years of previous work experience in food service, quick service, or restaurant setting
• 1+ previous supervisory experience a plus, preferably in a food or restaurant setting
• Previous amusement park, theme park, or waterpark experience a plus
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have negative TB test results within the last 2 years
• Must have reliable transportation to and from your scheduled shift
• Must possess safety-oriented mindset and understand the importance of complying with all state, and local food preparation and serving regulations
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Must be able to speak with guests directly when other F&B leadership is not present
• Must be able to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problem-solving abilities
• Previous experience with Point of Sale (POS) technology and PCI compliance a plus

Physical Requirements

• Ability to stand, walk, and remain on feet for majority of the workday
• Occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Withstand heat and humidity from the food preparation equipment
• Carry, push, pull, lift, and hold objects weighing 30 pounds or more

Working Conditions

• Frequent interruptions and requests that may require reprioritization of activities
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Frequent exposure to high noise levels
• Heavily populated environments