Idlewild and SoakZone: Food & Beverage Team Member

Role & Responsibilities

• Greet customers, assist with questions, and manage accurate transactions to provide an engaging customer experience
• Prepare and serve food and drinks in a safe and timely manner
• Maintain a safe work environment, according to company and external inspection standards
• Replenish condiments, beverages, and food supplies while maintaining a clean work area
• Conduct transactions while ensuring all handling procedures are followed – including credit and refund transactions, loss prevention
• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests
• Monitor product quality and communicate shrinkage/waste to the lead and/or supervisor
• Ensure all food product specifications and procedures are followed during preparation
• Provide excellent customer service
• Follow all opening and closing as well as operating procedures for the location – including cleanliness and safety, food safety, food quality, guest service and loss prevention
• Adhere to all training guidelines
• Quickly and politely respond to and resolve guest questions and concerns

Requirements

• Must be at least 16 years of age to comply with Pennsylvania Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Must possess safety-oriented mindset and understand the importance of complying with all state, and local food preparation and serving regulations
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to positively engage with guests to promote sales and customer satisfaction
• Ability to follow direction, multi-task, and work as part of a team as well as independently
• Ability to use step stools, as needed
• Ability to safely utilize knives and other food preparation equipment, as needed

Physical Requirements

• Ability to stand, walk, and remain on feet for majority of the workday
• Occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Withstand heat and humidity from the food preparation equipment
• Carry, push, pull, lift, and hold objects weighing 30 pounds or more

Working Conditions

• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Subject to constant repetitive motion, high noise levels, and heavily populated environments