Idealease Service Advisor

About the Role

As a family-owned company, we value commitment, compassion, hard work, a unified vision, and a desire for each other to succeed. RWC Idealease is committed to the long-term development of our family members. We offer paid training and carefully mentor each technician. No matter your level when you join us, we want you to improve.

What We Offer

• Medical, Dental & Vision Insurance
• 401K Plan
• Paid time off
• Growth opportunities
• Paid Training
• Family owned and operated
• Long-term job security
• Health and wellness
• Discounts on products and services

Responsibilities

• Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression.
• Provide concierge support for all owner inquiries, whether by phone or in person, to ensure the customer is not mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Oversee the administration of warranty claims, as well as the training and supervision of the service department.
• Reinforce company policies and adhere to company standards.
• Encourage compliance with applicable laws and regulations.
• Maintain a good working relationship with the factory(s) and foster positive employee relations.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team-oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.