ICMS Case Manager

About the role

The ICMS Case Manager provides coordinated supportive services to formerly homeless individuals with special needs residing in permanent supportive housing. Under the direction of the Manager of Housing Based Support Services, the ICMS Case Manager will deliver on-site case management and supportive services to tenants at a newly developed multi-unit permanent supportive housing complex.

Responsibilities

• Conduct initial housing intake and needs assessment for each tenant.
• Assist tenants in determining personal goals and developing Individual Service Plans (ISP).
• Address pre-existing conditions and obstacles to ensure timely completion of housing-related processes.
• Conduct a minimum of two face-to-face contacts with each tenant monthly.
• Hold quarterly meetings to discuss tenant progress and accomplishments as outlined in Individualized Stability Plans.
• Act as a liaison among property management, tenants, and primary mental health providers to address concerns that may jeopardize tenancy.
• Provide information and instruction on Fair Housing, tenant rights and responsibilities, rental agreements, and property rules.
• Coordinate linkage to services with public social service agencies and community providers, including employment, education, money management, legal, and benefits counseling.
• Assist clients in obtaining rental assistance, move-in services, and eviction prevention.
• Address tenant grievances, mediate resident disputes, and resolve issues with property management affecting tenancy.
• Enforce housing rules in collaboration with property management.
• Work with the Resident Services Coordinator to develop workshops on topics such as housekeeping, money management, parenting, daily living skills, and self-advocacy.
• Collect and enter data into the DHS CHAMP’s database to document client progress, generate reports, and evaluate the program.
• Organize and manage client files.
• Monitor tenants who have moved into housing and prepare those ready to transition to mainstream non-supportive housing.
• Comply with documentation and reporting requirements as per the service contract.
• Compile and submit monthly progress reports tracking tenants’ residency status and supportive services provided.
• Uphold the organization’s Mission Statement and 5-Year Strategic Plan.

Requirements

• 1-2 years of experience or related work and a BA degree.
• Experience working with youth experiencing homelessness and housing instability, and/or experience in foster care, probation, or mental health systems.
• Reliable, flexible team player who works well with minimal supervision, demonstrates a strong work ethic, and maintains personal boundaries.
• Reliable transportation: valid driver’s license and car insurance as required by law.
• Proficient in Microsoft Office suite.
• This is an on-site role reporting to the office 5 days a week.

Benefits

• Salary: $50,000.00 - $55,000.00 annually.
• 14 paid holidays.
• On-demand training memberships for professional development.
• Dental/Vision: 85% employer-paid and 40% dependent paid.
• Medical insurance.
• 401k eligibility from day one with up to 3% matching after one year.
• 529 Educational Savings Plan through Principal.
• Flexible Spending Account (FSA).
• Short- and long-term disability coverage.
• Accident and hospital indemnity insurance.
• Whole life insurance with cash benefits.
• Identity theft protection and legal services.
• Discounted pet insurance through ASPCA.
• Generous work/life balance policies.

All candidates are subject to a background check conducted by Los Angeles County.