ICMS Case Manager

About the role

The ICMS Case Manager provides coordinated case management and supportive services for formerly homeless individuals diagnosed with special needs, delivering services on-site at a newly developed multi-unit permanent supportive housing complex.

Responsibilities

• Conduct initial housing intake and needs assessment for each tenant.
• Assist tenants in determining personal goals and developing Individual Service Plans (ISP).
• Address pre-existing conditions and obstacles to facilitate timely completion of housing-related processes.
• Conduct a minimum of two face-to-face contacts with each tenant monthly.
• Hold quarterly meetings to discuss tenant progress and accomplishments as outlined in Individualized Stability Plans.
• Act as a liaison among the Property Manager, property management company, tenant, and primary mental health provider to address concerns that may jeopardize tenancy.
• Provide information and instruction on Fair Housing, tenant rights and responsibilities, rental agreements, and property rules.
• Coordinate linkage to services with public social service agencies and community providers, including employment, education, money management, legal, and benefits counseling.
• Assist clients in obtaining rental assistance, move-in services, and eviction prevention.
• Address tenant grievances, mediate resident disputes, and resolve issues with property management affecting tenancy.
• Enforce housing rules in collaboration with property management.
• Work with the Resident Services Coordinator to develop workshops on housekeeping, money management, parenting, daily living skills, and self-advocacy.
• Document client progress, compile reports, and evaluate programs using DHS CHAMP’s database.
• Manage client files and monitor tenants transitioning to mainstream non-supportive housing.
• Comply with documentation and reporting requirements as per the service contract.
• Compile and submit monthly progress reports tracking residency status and supportive services provided.
• Uphold CRCD’s Mission Statement and 5-Year Strategic Plan.

Requirements

• 1-2 years of experience or related work and a BA Degree.
• Experience working with youth experiencing homelessness, housing instability, foster care, probation, or mental health systems.
• Reliable, flexible team player with strong work ethic and ability to work with minimal supervision.
• Reliable transportation: valid driver’s license and car insurance as required by law.
• Proficient in Microsoft Office suite.
• This is an in-office role, reporting to the office 5 days a week.

Pay

$50,000.00 - $55,000.00 annually.

Benefits

• 14 Paid Holidays.
• On-Demand training memberships for professional development.
• Dental/Vision Insurance: 85% employer-paid and 40% dependent paid.
• Medical Insurance.
• 401k eligibility from day one with up to 3% matching after one year.
• 529 Educational Savings Plan from Principal.
• Flexible Spending Account (FSA).
• Short & Long Term Disability.
• Accident & Hospital Indemnity.
• Whole Life Insurance with Cash Benefits.
• Identity Theft Protection and Legal Services.
• Discount pet insurance through ASPCA.
• Generous work/life balance.