ICMS Case Manager

This position works with people who have experienced homelessness. It is a full-time role based in Willowbrook. To ensure resident safety, all staff who work directly with residents undergo background checks and fingerprinting.

Hiring range: $23.69 to $27.87 per hour. New hires are placed within the hiring range based on their qualifications, experience, and alignment with the internal equity of existing staff members. Exceptions are considered only in rare cases where a candidate possesses highly specialized skills or expertise that are difficult to find in the market.

Benefits

• Medical, dental, and vision coverage
• 401(k) with employer match
• Life insurance
• Long-term disability coverage
• Medical and dependent care Flexible Spending Accounts (FSA)

About the role

The Case Manager will be part of the Intensive Case Management Services team, working with formerly homeless individuals with chronic medical conditions and co-occurring disorders. This position reports directly to the Senior Case Manager of ICMS and is responsible for coordinating services using best practices such as motivational interviewing, harm reduction, critical time intervention, and stages of change.

The primary goal is to mitigate the risk of individuals losing their housing by enhancing their ability to problem-solve, use effective coping skills, and manage and self-coordinate their own care. The Case Manager will work closely with families (including children), property management, housing locators, third-party service providers, and other Linc staff.

Responsibilities

• Work closely with referring agencies such as the VA and local Housing Authorities.
• Assist with paperwork required for the lease-up process.
• Collaborate productively with Linc staff, VA staff, and property managers.
• Develop and maintain rapport with the community; establish connections to mental health, substance abuse, employment, health, housing retention, and other needed services.
• Provide strength-based case management and service coordination to assist residents in reaching treatment plan goals.
• Manage and facilitate the community Collaborative.
• Formulate intervention plans acceptable to residents; proactively adjust care plans or services to promote enhanced outcomes.
• Maintain knowledge of community agencies, procedures, and any modifications to those procedures.
• Provide programs and support groups that promote good physical and mental health, positive social development, and strong academic performance for residents of all ages.
• Provide interventions and crisis management services as needed.
• Conduct individual, group, assessment support sessions, and residential programs for all residents.
• Attend scheduled team meetings and trainings.
• Report abuses as a mandated reporter.
• Attend appointments with clients monthly and as needed.
• Maintain and submit time sheets, mileage logs, data reports, and other required documentation accurately and in a timely fashion.
• Provide coverage for programs that occasionally occur during evening and weekend hours.

Requirements

• Well-developed psychosocial assessment and intervention skills.
• Basic computer knowledge; proficiency in MS Word and Excel required; PowerPoint preferred.
• Flexibility regarding scheduling and prioritizing tasks.
• Ability to utilize critical thinking skills and good judgment in decision-making situations.
• Strong organizational and record-keeping skills, with the ability to establish and carry out complex care plans in compliance with HIPAA rules and guidelines.
• Implementation of housing-first principles, motivational interviewing, critical time intervention, harm reduction, and trauma-informed care strategies.
• Knowledge of Permanent Supportive Housing Models.
• Superior writing and communication skills.
• Understanding of HMIS (Homeless Management Information System).
• Proficiency in the use of personal computers and related software applications.
• Ability to complete intake, assessments, and service plans effectively.
• Strong documentation skills, including progress notes for every contact with individuals.
• Experience maintaining compliance with HIPAA policies and practices.
• Ability to work with a culturally diverse set of community-based organizations and residents.
• Experience implementing programs and working as part of a team.
• Excellent interpersonal skills for establishing and maintaining effective working relationships with employees, other departments, residents, property management, city staff, program partners, key stakeholders, and the public.
• Ability to implement and manage day-to-day tasks related to intensive case management services.
• Willingness to attend local appointments with clients as required.
• Experience working with single individuals and families.
• Ensure treatment plan goals are being met or updated as needed.
• Ability to manage multiple priorities in a fast-paced environment.
• Provide services with dignity and in a non-judgmental manner.
• Work well independently as well as part of a team.
• Facilitate life skills and other support groups.
• Communicate frequently via email, telephone, and in writing.
• Work a flexible schedule, including evenings and weekends; travel to sites up to 50% of the time.
• Demonstrate cultural sensitivity in working with multiracial and multilingual communities.

Qualifications

• A combination of education and related experience may substitute for education requirements.
• Relevant case management experience or experience with mental health services, substance use/co-occurring disorders, or vulnerable populations providing intensive case management.
• Experience working with veterans and their families is a plus.
• A minimum of two years’ experience working with homeless individuals, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience.
• Ability to communicate and work effectively with a diverse group of residents, staff, and community members.
• Strong oral and written communication skills.
• Experience working in a crisis setting and ability to respond appropriately in an emergency.

Physical Demands / Working Conditions

The physical demands described are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Work is performed in an office environment and in the community, often under pressure, requiring the ability to quickly adjust to changing priorities and demands.
• Frequent standing, walking, reaching, climbing, balancing, twisting, leaning, moving between locations, stooping, kneeling, crouching, crawling, and sitting for extended periods, including keyboard use.
• Travel by various modes of private and commercial transportation within the region may be required.
• Work environment is typically in recreational rooms or common areas; noise levels vary but are usually moderate.
• Must be physically capable of climbing, standing, and lifting at least 10 pounds.