ICMS Case Manager

About the role

Upward Bound House (UBH) is dedicated to ending family homelessness in Los Angeles. With over 30 years of experience, we provide a continuum of housing and support services that help families and young parents transition from crisis to stability. We are launching a new DMH-funded interim housing program and are seeking passionate, experienced professionals to join our growing team.

Responsibilities

• Provides field based/ mobile case management services in the areas of, but not limited to: independent living skills, housing stabilization, money management, community integration, employment linkage, benefits establishment, linkage to community providers for substance abuse, primary and mental health care, and all other services needed to assist participants in reaching their treatment plan.
• Provides strengths-based case management and service coordination services designed to assist participants in obtaining and maintaining stable housing.
• Develops individualized treatment plan in collaboration with participant addressing short-term and long-term goals.
• Maintains documentation standards as set forth by the program contract and UBH policies, including maintaining compliance with HIPAA policies and practices.
• Maintains demographic information and completes progress notes in CHAMP and/or HMIS on every face to face/ telephone contact with participant or collateral contact by the next business day at 5pm.
• Liaises with Mental Health providers to address participant issues and formulate intervention strategies that focus on housing.
• Conducts crisis and risk assessments in consultation with providing crisis intervention services focused on enhancing the participants’ ability to independently problem solve, utilize effective coping skills, and manage and self-coordinate own care.
• Utilizes evidence-based practices in service delivery such as intensive case management, Motivational Interviewing, Harm Reduction, Critical Time Intervention and Housing First practice.
• Maintains confidentiality and privacy of client information according to HIPAA guidelines.
• Completes intake, assessment, service plans in coordination with participant and within the documentation standards set forth by the program contract and UBH.
• Other duties as assigned.

Qualifications

• Bachelor’s Degree in human services; Masters in social work
• At least 2 years’ experience working with homeless
• Demonstrated knowledge and/or experience with advanced case management techniques, including critical time intervention, harm reduction strategies, crisis intervention techniques and motivational
• Flexible work schedule to include some evenings and/or weekends
• HMIS or CHAMP experience
• Possesses a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
• Ability to work independently and within a team environment and exercise mature judgment
• Strong written and verbal communication skills
• Highly motivated self-starter with the ability to coordinate multiple projects/tasks simultaneously in a high-pressure environment
• Experience working with a diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age, and physical and mental illness
• Ability to respond responsibly in emergency and crisis situations
• Basic computer skills including used of Windows Office Suite programs and using a data management

Mandatory Requirements

• Employment Eligibility Verification
• Reliable transportation
• Updated tuberculosis test
• Successful completion of background check
• Covered by UBH insurance
• Valid CA Driver's License
• Proof of insurance coverage
• Ability to qualify for UBH insurance coverage

How to Apply

To be considered for a position, email resume to hr@upwardboundhouse.org. Please be sure to reference Job Title in the subject line of your email.