ICMS Case Manager

Position Summary

The Case Manager position for Linc Housing will be part of the Intensive Case Management Services team that will work with formerly homeless individuals with chronic medical conditions and co-occurring disorders. This position will report directly to the Senior Case Manager of ICMS and is responsible for the coordination of services utilizing best practices such as motivational interviewing, harm reduction, critical time intervention and stages of change. The sole function of Linc Housing’s Intensive case management services program is to mitigate the risk of individuals losing their housing by enhancing their ability to problem solve, use effective coping skills and manage and self-coordinate own care. In addition, the Case Manager will work closely with families, including children as well as a variety of partners such as property management, housing locators, third party service providers, and other Linc staff.

Essential Functions

• Work closely with referring agencies such as the VA and local Housing Authorities
• Absorb paperwork required for lease up process
• Work in collaborative and productive partnership with Linc staff, VA staff and property managers
• Develop and maintain rapport with community; establish connections to mental health, substance abuse, employment, health, housing retention and other needed services
• Provide strength-based case management and service coordination services designed to assist with reaching treatment plan goals
• Manage and facilitate the community Collaborative
• Formulate a plan of intervention acceptable for the resident; proactively facilitates adjustment in the care plan or services when necessary to promote enhanced outcomes
• Learn and maintain knowledge of community agencies and procedures, along with any modifications to those procedures
• Provide programs and support groups that promote good physical and mental health, positive social development, and strong academic performance for residents of all ages
• Provide interventions and crisis management services as needed
• Conduct individual, group, assessments support sessions and residential programs for all residents
• Attend scheduled team meetings and trainings
• Report abuses as mandated reporter
• Attend appointments with clients, monthly and as needed
• Maintain and submit time sheets, mileage logs, data reports, and other required documentation accurately and in a timely fashion
• Provide coverage for programs which occur occasionally during evening and weekend hours

Knowledge, Skills & Abilities

• Well-developed psychosocial assessment and intervention skills
• Basic computer knowledge, MS Word and Excel required; PowerPoint preferred
• Flexibility required regarding scheduling and prioritizing of tasks
• Able to utilize critical thinking skills and good judgment in decision-making situations, good organizational and record-keeping skills, ability to establish and carry out complex plans of care for key diagnoses, with HIPAA rules and guidelines
• Implementation of housing first principles in provision of services with motivational interviewing, critical time intervention, harm reduction and trauma informed care strategies
• Persistent Supportive Housing Models

Education and Experience Requirements

• A combination of education and related experience may substitute for education requirements
• Relevant case management experience or experience with mental health services, substance use/co-occurring disorder or with vulnerable populations providing intensive case management
• Experience working with veterans and their families a plus
• A minimum of two years’ experience working with homeless individuals, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience
• Ability to communicate and work effectively with a diverse group of residents, staff and community members
• Strong oral and written communication skills
• Experience working in a crisis setting and ability to respond appropriately in an emergency

Physical Demands/Working Conditions

• Work is performed in an office environment and in the community, under pressure and requires the ability to quickly adjust to changing priorities and demands
• While performing the duties of this job, the employee is frequently required to stand, walk, reach with arms and hands, climb, balance, twist, lean, move from one location to another, stoop, kneel, crouch or crawl and sit and use a keyboard
• Travel by various modes of private and commercial transportation within the region may be required
• The work environment will usually be in a recreational room or common area. The noise level is usually moderate but will vary depending on activity participating in
• Must be physically capable of climbing, standing and lifting at least 10 pounds

Benefits

• Medical/Dental/Vision
• 401(k) with match
• life insurance
• long term disability coverage
• medical and dependent care FSA