ICBA EVENTS - ASSOCIATE, EVENTS & EXHIBITS

About the role

The Associate, Events & Exhibits will support the convention & meetings team members. Key responsibilities include supporting exhibit and sponsorships for ICBA LIVE and assisting with other organizational events.

Responsibilities

• Supports exhibitor activities, including maintaining the exhibitor website, managing forms, confirmations, and communications.
• Maintains and updates exhibitor company listings across systems, ensuring accuracy for internal records, marketing use, and external visibility.
• Supports the development and maintenance of exhibitor directories and listings within the mobile app, ensuring all exhibitor information is accurate, complete, and current.
• Tracks and manages exhibitor-related programs and materials, including prize listings, after-hours passes, and other engagement initiatives, ensuring timely updates and coordination.
• Coordinates event logistics, including packing, shipping, and tracking materials to ensure items arrive on time and are properly distributed onsite.
• Supports attendee registration and customer service by assisting with registration processes and responding to banker inquiries before, during, and after Expo registration periods.
• Assists with sourcing, ordering, and coordinating event materials and attendee items, including banker gifts, bags, and related supplies.
• Supports marketing email campaigns by assisting with the creation, scheduling, and coordination of promotional and RSVP communications.
• Supports meeting and event logistics by assisting with the preparation of attendee materials and kits, including assembly, packing, and shipping.
• Assists with cross-checking of hotel reservations against Master VIP/Staff list to monitor adjustments & name changes the supervisor submits for staff.

Requirements

• High School diploma required, college degree preferred.
• Clerical office training or equivalent experience preferred.
• Strong technical proficiency in Microsoft Office Suite, spreadsheet management, database management, email and Internet usage.
• CRM and data entry proficiency preferred.
• Knowledge of ExpoCad is a plus.
• Experience with office equipment, such as printers/copiers preferred.

Qualifications

• Demonstrate excellent telephone, email, and written customer service skills, with a strong emphasis on active listening to ensure accurate execution of requests; consistently delivers friendly, responsive, and efficient support, maintaining a standard of responding to all inquiries within 24 hours.
• Show strong time management, organizational skills and attention to detail.
• Show team-oriented and ability to work independently.
• Show willingness to collaborate on special projects.
• Show flexibility and availability to travel 9-15 days per year to ICBA LIVE and additional events as requested.
• Show ability to work overtime as needed during busy planning months, especially January-March.
• Show ability to lift up to 45 pounds.

Skills

• Excellent customer service skills.
• Strong organizational and time management skills.
• Attention to detail.
• Ability to work independently and collaboratively.
• Flexibility and availability to travel.
• Ability to lift up to 45 pounds.

Benefits

• Generous and competitive benefits package.
• 401(k) savings plan offering 100% employer match of up to 6% of annual earnings.
• Hybrid work environment, monthly work from home stipends, and flexible work hours.
• Fitness discounts, telemedicine, on-demand therapy, and work-life balance tools.
• Tuition reimbursement and allowances for professional development.
• Frequent company social events.
• A friendly and inclusive workplace culture.

Pay

The target annual salary range for this role is currently $32,000 to $50,000 based on a regular, full-time schedule. The amount of compensation offered will be determined by several factors, including but not limited to experience, qualifications, location, market data and internal equity.

Schedule

Not specified.