HYDRAULICS RECON SERVICE ADVISOR

About the role

At Carter Machinery, we offer long-term careers defined by purpose, innovation, and impact. We build an award-winning workplace where high achievers thrive, careers grow, and your work truly matters.

Responsibilities

• Communicate with internal and external customers to gather information regarding equipment issues and provide repair status updates while repairs are in progress.
• Open and process work orders in an efficient and timely manner using thorough details on customer requests/complaints to ensure technician understanding and customer satisfaction.

Requirements

• Proficient with Microsoft Office Products
• Excellent customer service skills and ability to deal with stressful situations
• Strong communicator with excellent oral and written communication skills
• Able to effectively multi-task
• Working knowledge of the function and repair of heavy construction equipment preferred
• Able to work any shift
• Promote a positive customer experience
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

Qualifications

• Minimum two years’ service related experience; heavy equipment exposure
• High School diploma or equivalent

Skills

• Attention to detail

Benefits

• Health, dental and vision insurance
• Paid time off
• 401(k), $0.75 to $1.25 match up to 6%
• Life and disability insurance
• In-house training instructors/programs
• Tuition reimbursement
• Employee referral bonus program
• Tool allowances and tool loans
• Discounts on cellular phone service, computers, and vehicles
• Opportunities for overtime
• Shift differential (if applicable)

Pay

Starting Compensation Range: $64,000 - $83,000 per year

Schedule

Various shifts available