Hybrid Patient Scheduler

About the role

We are seeking a detailoriented and patientfocused Scheduling Coordinator to join our team. This role is responsible for managing appointment scheduling, ensuring accurate documentation, and delivering highquality customer service in a fastpaced environment. The ideal candidate can keep up with high-volume environments, communicates clearly, and demonstrates empathy and professionalism in every interaction.

Responsibilities

• Schedule patient appointments accurately and efficiently.
• Manage 50-70 inbound calls daily
• Follow and reinforce all scheduling policies and procedures.
• Communicate essential information for each scheduled appointment to patients and internal teams.
• Audit and/or complete electronic documentation of patient and case information in a timely manner.
• Maintain high-quality standards while meeting deadlines in a high-volume environment.
• Communicate effectively and professionally with patients, peers, and supervisors on a daily basis.

Requirements

• 1+ years of recent call center experience.
• Strong customer service and data entry skills.
• Ability to adapt to changing workflows or departmental needs.
• High attention to detail, especially with data entry.
• Strong verbal communication skills and ability to think quickly in challenging situations.
• Demonstrates empathy and professionalism.

Skills

• Call center experience
• Customer service
• Data entry

Pay

$16.00 per hour

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

8am - 5pm, Monday‑Friday

Location

Indianapolis, IN (Contract to Hire, hybrid)