Hybrid (6 Weeks Onsite, Then Fully Remote) Patient Scheduler

TEKsystems is seeking several Call Center Agents for a large hospital in Indianapolis. Training is fully onsite for 6 weeks, after which the role transitions to fully remote.

About the role

• 60+ incoming calls daily
• Schedule appointments and reinforce all policies for case scheduling
• Communicate detailed information for each scheduled appointment
• Audit and complete electronic documentation of patient and case information in a timely manner
• Work under pressure to meet deadlines while maintaining high quality
• Handle sensitive and highly confidential conversations with patients

Responsibilities

• Effectively and efficiently communicate with patients, peers, and superiors daily
• Explain complex information clearly and patiently

Requirements

• High school diploma
• 2+ years of call center experience
• Strong verbal communication skills
• Ability to engage in in-depth, sensitive, and confidential dialogue
• Stable work history (no "jumpy" tenures)
• Self-motivated with a drive to advance your career
• Reliable transportation for onsite training
• Compliance with vaccine and drug test requirements

Schedule

• Monday–Friday, 8:00 AM–5:00 PM
• 6 weeks fully onsite training (M–F, 8:00 AM–5:00 PM), then fully remote

Pay

$16.00/hour

Benefits

• Medical, dental, and vision insurance
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan (pre-tax and Roth post-tax contributions available)
• Life insurance (voluntary life & AD&D for employee and dependents)
• Short- and long-term disability
• Health spending account (HSA)
• Transportation benefits
• Employee assistance program
• Time off/leave (PTO, vacation, or sick leave, eligibility requirements apply)

Location

Carmel, IN (fully onsite during training, then remote)

Start date: August 25, 2026