HVAC Truck Based Service Manager

About the role

Build your best future with the Johnson Controls team. As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to develop through meaningful work projects and learning opportunities, while contributing to customer success, service growth, and operational excellence.

Benefits

• Competitive salary and Bonus
• Paid vacation/holidays/sicktime - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities
• With outstanding resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Check us out: A Day in a Life at Johnson Controls https://youtu.be/pdZMNrDJviY

Responsibilities

Under general direction, this role manages a truck-based service business and supports growth in labor and material revenue, gross margin, and service asset management. You will deploy standardized tools, systems, and support for the Service Team, maximize customer satisfaction, and improve productivity and profitability. Success in this role comes from strong leadership, effective employee development, disciplined service execution, and a clear focus on safety and customer outcomes.

• Manage the truck-based service business to grow labor and material revenue, gross margin, and service asset performance.
• Set, track, and achieve goals for team growth, productivity, quality, and profitability.
• Lead the Service Team to ensure consistent service delivery and strong customer experience.
• Support warranty-related issue closure and drive effective issue resolution with customers.
• Maintain customer relationships and identify opportunities for additional work, including change orders.
• Support monthly forecasting and manage overhead accounts with accuracy and accountability.
• Plan labor needs, maintain optimal staffing levels, and recruit, hire, develop, and retain team members.
• Partner with direct reports and Team Technical Leads on development plans, performance expectations, and performance reviews.
• Approve timesheets and ensure pre-job checklists, daily debriefing, and monthly Near Misses are completed on time.
• Manage bookings, Accounts Payables, Accounts Receivable, and other operational tasks tied to service performance