HVAC Truck Based Service Manager

About the role

As a global leader in smart, healthy, and sustainable buildings, Johnson Controls offers you the opportunity to develop through meaningful work projects and learning opportunities. Our teams support a multitude of industries across the globe, fostering an empowering company culture where your voice and ideas are heard.

What you will do

• Lead Service customer account leadership, including Labor and Material growth and execution of the Service business for the team’s customer base.
• Drive profitability and productivity of the team while managing customer relationship development and satisfaction.
• Set and monitor goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work.
• Drive L&M growth through Technicians and Team Leads.
• Lead execution efforts of assigned Service business, including warranty-related customer issues.
• Procure and maintain fleet and tools inventory.
• Ensure consistency of delivery systems through supervision and audits of Technicians, Customer Service Agents, and others in the service delivery process.
• Review and approve all L&M quotations.
• Handle budgeting, forecasting, accounts payables/receivables.
• Maintain appropriate staffing levels, including hiring, training, and transitioning new employees.
• Oversee day-to-day performance of the service team, conduct formal performance reviews, and address related issues.
• Ensure safety performance and program compliance.

Requirements

• Technical school training or equivalent experience in the HVAC or building controls industry.
• Three or more years of management experience in a similar service deliverable environment.
• Strong ability to prioritize work activities, schedule, and lead a diverse team.
• Strong interpersonal, customer service, and negotiating skills.
• Demonstrated competence in writing and verbal communication skills.
• Basic financial accounting experience.
• Proficiency in MS Office products and basic Windows environment.

Preferred Qualifications

• Diploma in Electronic or Mechanical Systems.
• Two years of prior experience in the HVAC or building controls industry.
• Five or more years in a service management role directing a similar service deliverable team.

Benefits

• Competitive salary.
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package including 401K, medical, dental, and vision care.
• On-the-job and cross-training opportunities.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.

Pay

Hiring salary range: $78,000 to $134,000 (determined by education, experience, knowledge, skills, and abilities of the applicant, internal equity, and market alignment). This role includes a competitive bonus plan based on individual, group, and corporate performance.