HVAC Data Center Truck Based Service Manager

About the Role

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. In this role, you will lead truck-based HVAC service operations for data center customers across a regional territory, ensuring reliable service delivery, strong customer outcomes, and safe field execution.

Responsibilities

• Provide day-to-day leadership and operational management for a truck-based HVAC service team supporting data center customers.
• Plan and coordinate scheduling, dispatch, and field execution to meet service commitments, SLAs, and customer expectations.
• Direct the installation, inspection, and service work performed by Technicians and Technician Team Leads, ensuring quality, accuracy, and timely completion.
• Manage labor utilization, staffing needs, and resource allocation across the territory to support current demand and future growth.
• Monitor service performance, profitability, and operational metrics, including revenue, margin, forecasting accuracy, and cost control.
• Coach, develop, and support team members to strengthen technical capability, customer communication, and field productivity.
• Partner with branch leadership and cross-functional teams to resolve issues, remove barriers, and keep commitments to customers.
• Support safety, compliance, and policy adherence across all service activities.
• Maintain clear communication with customers regarding work status, follow-up actions, and service outcomes.
• Contribute to service growth through customer account support, Labor and Materials (L&M) execution, and planned service activity where applicable.

Qualifications

• University degree or equivalent experience.
• Minimum 6 years of relevant experience in HVAC service, field operations, or a related technical service leadership role.
• Experience directly managing or supervising technicians, team leads, or similar field-based employees.
• Strong knowledge of HVAC service operations, including installation, inspections, troubleshooting, and customer support.
• Experience working with scheduling, dispatch, capacity planning, service coordination, or similar operational controls.
• Ability to manage service performance, customer expectations, and team priorities in a fast-paced environment.
• Strong communication, coaching, and problem-solving skills.
• Ability to work with Microsoft Office products and standard service management tools for reporting, planning, and documentation.
• Commitment to safety, compliance, and quality in a customer-facing field environment.

Nice to Have

• Experience supporting data center customers or other mission-critical environments.
• Experience managing Labor and Materials (L&M) activity, planned service agreements, or service account performance.
• Experience with forecasting, margin management, budgeting, or account-level service reporting.
• Background in building controls, mechanical systems, or a similar technical trade environment.

Pay

HIRING SALARY RANGE: $89,400-125,000. Salary is determined by education, experience, skills, internal equity, and market data. This role includes a competitive bonus plan and benefits package.

Note: We may use technology-assisted tools, including AI, to evaluate candidates, but all hiring decisions are made by human reviewers.