HVAC Service Sales

The HVAC Service Sales will sell HVAC services using technical, organizational, and customer knowledge to influence customers and assist them in applying the services to their needs, resulting in revenue generation by building, maintaining, and improving relationships with clients.

Job Duties and Responsibilities

• Contact new and existing customers to discuss their needs, and how those needs could be met
• Answer customers’ questions about services, prices, availability, or terms
• Prepare service contracts for orders obtained, quote prices, credit terms, or other bid specifications using Salesforce and submit for processing
• Negotiate prices or terms of service agreements
• Maintain customer records
• Visit establishments to evaluate needs or to promote service sales
• Develops and delivers sales presentations and closes sales
• Participate in sales forecasting and planning meetings
• Timely manage assigned sales budgets
• Work with General Manager to resolve customer issues
• Develops and maintains communications in a cooperative and professional manner with all levels of staff and customers using established guidelines
• Partner with business development group to identify prospective customers
• Collaborate with colleges to exchange information, such as selling strategies or marketing information.

Required Education/Experience

• Bachelor’s Degree in Business/Marketing or High School/Trade School Diploma (or GED or High School Equivalence Certificate) and work experience of 3-5 years in service/sales position

Competencies

• Technical capacity
• Customer focus
• Communication proficiency
• Innovative
• Collaboration
• Financial Management
• Presentation skills
• Attention to detail and ability to work independently
• Personal computer skills, strong typing ability and knowledge of Microsoft Office

Physical Demands

• Largely sedentary role; however, some filing is required
• This would require the ability to lift files, open filing cabinets and bend or stand, as necessary

Work Environment

• This job operates in both an office and a field environment
• Must be able to sit and/or stand for extended periods of time