HVAC Service Manager

About the role

M.E. Flow - Lorton, a Southern Home Services Company, is seeking a dynamic HVAC Service Manager to lead a thriving business that values work-life balance and employee well-being.

Responsibilities

• Drive profitability and customer satisfaction by enhancing revenue growth while consistently delivering exceptional customer service.
• Evaluate and schedule service work to effectively utilize manpower, maximizing profitability and operational efficiency.
• Develop, manage, and oversee departmental budgets to ensure financial objectives are met.
• Oversee the ordering and allocation of materials and equipment to ensure they are available for scheduled jobs.
• Schedule timely repairs and maintenance for parts to reduce job completion delays and ensure smooth operations.
• Engage in research and contribute to the marketing strategies of the department to drive business growth.
• Generate and review performance reports with management to monitor and improve departmental operations.
• Track and measure inventory, tools, and vehicle usage to ensure accurate records and efficient resource management.
• Instruct and guide crews on proper material use and ensure high-quality workmanship.
• Review payroll records to verify accurate and timely technician compensation.
• Ensure employees have access to the necessary tools, which are well-maintained and ready for use.
• Absorb and assign service requests to technicians to ensure timely responses.
• Address and resolve customer issues and complaints promptly to maintain high levels of customer satisfaction.
• Evaluate staff performance to identify training needs and provide on-the-job training and support.
• Assist the General Manager in identifying and nurturing future leaders. Manage and develop service staff, including hiring, scheduling, setting priorities, conducting meetings, and performance evaluations.
• Ensure adherence to safety protocols and procedures to maintain a safe working environment for all employees.
• Available to work evenings and weekends as needed to support operational demands.
• Additional duties as assigned.

Requirements

• 5+ years of hands-on experience in HVAC service, demonstrating deep industry knowledge and expertise.
• Working knowledge of HVAC systems, gas piping, electricity, plumbing, and airflow.
• Proven ability in supervision, with strong communication, computer, and mathematical skills to effectively manage and optimize operations.
• A proactive and enthusiastic approach with a strong commitment to delivering high-quality work and maintaining a positive work environment.
• Dedicated to providing outstanding customer service and ensuring client satisfaction.
• Must possess a valid driver’s license and clean driving record to fulfill job responsibilities and travel to various locations as needed.

Physical Requirements

• Lifting 50 pounds regularly and up to 100 pounds occasionally.
• Climbing ladders, accessing attics, navigating tight spaces, driving, entering crawlspaces, pushing, carrying, pulling, using hand tools, and performing fine detail work.
• Regular exposure to extreme temperatures both indoors and outdoors, such as heat or cold, and adverse weather conditions such as wind, rain, ice or snow.

Benefits

• Reliable, Year-Round Work
• Weekly Paychecks
• Paid Time Off and Paid Holidays
• Comprehensive Medical, Dental and Vision Benefits
• Health savings account
• Flexible spending account
• Growth Opportunities
• Employee discounts
• Company paid short term life insurance
• Life insurance

Pay

This is an Exempt position.

Schedule

Flexible schedules are offered to accommodate the needs of the employee and the business.