HVAC Service Manager

About the role

The HVAC Service Manager will lead and supervise HVAC technicians, fostering a team that delivers exceptional customer experiences. They will also serve as a consultant to leadership on operational issues and contribute to shaping the company’s culture and achieving organizational goals.

Responsibilities

• Supervise and hold technicians accountable for delivering excellence to customers.
• Support technicians with technical issues, both on-site and remotely.
• Manage technician needs, including assistance, praise, and discipline.
• Train and develop technicians through onsite training, coaching, and assigned tasks.
• Ensure compliance with customer environmental requirements.
• Monitor and improve technician practices for efficiency in material and labor usage.
• Resolve customer and technician-related issues, including billing disputes and technical problems.
• Assist with hiring, evaluations, disciplinary actions, and terminations of technicians.
• Perform technical services as needed, including service, repair, diagnosis, and equipment replacement.
• Maintain knowledge of OSHA regulations relevant to technicians’ work.
• Collaborate with sales and operations managers to ensure proper business practices and complete service jobs within target margins.
• Participate in planning for future improvements in self and team.

Requirements

• High school diploma or equivalent.
• 10-15 years of HVAC experience.
• 5 years of managerial experience.
• EPA Certification Levels 1 & 2 required.
• Valid California Driver’s License with a clean driving record.
• Strong leadership and decision-making skills.
• Excellent oral and written communication skills.
• Proficient in computer skills.