HVAC Service Dispatcher

IES Residential · Austin, TX · 1 wk ago

OTHRFull-time

IES Residential is seeking a Dispatcher to join our team in Hutto, TX. Previous experience in dispatching is beneficial.

About the role

We are looking for a highly organized, customer-focused professional who thrives in a fast-paced environment and can effectively coordinate technicians and service schedules.

Responsibilities

Utilize phone and computer systems to dispatch technicians or field units to appropriate locations.
Monitor routes and technician status, coordinating and prioritizing schedules effectively.
Provide technicians with job details, traffic updates, obstacles, and customer-specific requirements.
Enter data accurately into company systems and maintain logs and records of calls, activities, and pertinent information.
Prioritize service calls based on urgency and importance.
Communicate regularly with customers regarding appointment updates and service status.
Collaborate effectively with office personnel and field teams.
Contribute as a team player in a fast-paced, high-pressure environment.
Maintain professionalism and excellent customer service at all times.
Perform additional administrative and operational support tasks as needed.
Other duties as assigned.

Requirements

2-4 years of relevant experience.
Previous dispatching, scheduling, or customer service experience preferred.
HVAC, plumbing, construction, or service industry experience is a plus.
Strong verbal and written communication skills.
Excellent organizational and multitasking abilities.
Proficiency with computers, dispatch software, and Microsoft Office applications.
Ability to remain calm and make sound decisions under pressure.
Strong attention to detail and problem-solving skills.
Ability to work independently and as part of a team.

Physical Requirements & Work Environment

Prolonged periods sitting at a desk and working on a computer in a fast-paced office environment.
Frequent use of phones, headsets, keyboards, and multiple computer monitors.
Ability to effectively multitask, prioritize responsibilities, and adapt to changing schedules and service demands.
Frequent communication and interaction with customers, technicians, and office staff.
Ability to frequently stand, walk, bend, and lift up to 15 pounds.
Ability to communicate clearly and professionally in writing, in person, and over the phone.
May be required to work extended hours, evenings, weekends, or during peak seasonal demand and emergency situations and travel as required.

Benefits

Competitive pay.
Company 401K plan with employer contribution match.
Company-paid time off.
Company-paid life insurance.
Choice of medical coverage including prescription and short-term disability plans.
Choice of dental and vision coverage.
Optional long-term disability, critical illness, accident, legal, and pet coverage.
Auto and home insurance discount programs.

This position is not eligible for visa sponsorship or work authorization support. Candidates must be authorized to work in the United States on a full-time basis without current or future need for employer sponsorship.