HVAC Service Dispatcher

Your Role

• Working a flexible 40-hour schedule, Monday through Friday
• Answering incoming phone calls and effectively communicating with current customers, prospects, and field technicians
• Maintaining a positive, polite, and professional attitude during every interaction
• Learning about the caller's needs, answering questions about our services, and scheduling appointments
• Efficiently dispatching technicians to jobs and coordinating their movements to support daily productivity
• Completing accurate data entry and entering customer information into our dispatch software
• Aiding with additional responsibilities like promoting service agreements and selling accessories over the phone

What We Need From You

• 3+ years of dispatch experience
• Ability to remain calm and professional during challenging interactions
• Ability to follow up after requests and see projects through to completion
• Proficiency with technology and modern dispatch software, preferably ServiceTitan
• Analytical problem-solving skills
• An attention to detail and organizational skills
• Punctuality, dependability, and trustworthiness
• A self-starter mentality with a fast-paced work ethic

Qualifications

• Some dispatch experience in a related trade
• Familiarity with coaching programs like Praxis S-10, Nexstar, and Blue Collar Success Group