HVAC/R Technician II

About the role

CES is seeking an HVAC/R Service Technician II with chiller experience who will be responsible for performing a range of HVAC/R jobs for industrial and commercial customers. The incumbent in this role will need to be decisive, courteous and dependable.

Responsibilities

• Conduct HVAC/R servicing jobs promptly, professionally and efficiently
• Perform routine HVAC/R service activities
• Prepare Service Tickets by collecting all required information, notes, and signatures while on the customer site
• Recognize potential revenue leads by communicating additional services with the customer, such as unit components, unit replacements, add-on units, and commercial service contracts
• Develop and refer customer leads to the CES Sales team
• Conduct non-service related support for the Installation Departments, as assigned
• Lead project repairs or replacements, as assigned
• Demonstrate proper use of Safety Equipment at all times
• Manage time and workload effectively
• Work overtime/weekends, as needed
• Maintain company vehicle in clean and well-maintained condition
• Ensure compliance with safe driving practices while driving a company vehicle
• Participate in an On Call rotation

Requirements

• Must have chiller experience
• Minimum five (5) years of successful experience in commercial service and with at least three (3) different manufacturer's equipment
• Minimum three (3) years experience with air-cooled chillers, ice machines, chilled water units, light building automation, rooftop units, split systems, Variable Refrigerant Flow (VRF) and boilers

Qualifications

• High school diploma or general education degree (GED)
• Graduate of a post-secondary HVACR program of instruction with two or more years in duration

Skills

• Work within industry standards of accuracy
• Able to make decisions based on measurable criteria
• Practical oral and written communications skills required
• Strong customer service skills required
• MS Office (Word, Excel, PowerPoint) proficiency required
• Strong knowledge of the proper use of Safety Equipment
• Able to travel to and from job sites
• Accurately diagnose and efficiently accomplish work desirable to the satisfaction of both the customer and CES
• Able to meet time schedules, deadlines, as well as plan and organize work efficiently
• Able to maintain discretion and confidentiality
• Able to work on own with little direct supervision
• Able to work collaboratively with others using tact, patience and professional courtesy
• Able to work under pressures of time, a non-standard schedule, and ready to communicate customer needs concisely during backlog constraints
• Able to provide the customer with estimated quotes for small-to-medium projects
• Must not have a fear of heights (Acrophobia)

Licenses/Certifications

• Environmental Protection Agency (EPA) Certification required
• Valid Florida Driver's License is required
• Incumbent must be insurable at all times by CES insurance carrier
• OSHA 10 certification, preferred but not required