HVAC/R Technician II

About the role

CES is seeking an HVAC/R Service Technician II with chiller experience to perform a range of HVAC/R jobs for industrial and commercial customers. The ideal candidate will be decisive, courteous, dependable, and capable of taking initiative while communicating effectively with all customer groups.

Responsibilities

• Conduct HVAC/R servicing jobs promptly, professionally, and efficiently.
• Perform routine HVAC/R service activities.
• Prepare Service Tickets by collecting all required information, notes, and signatures while on the customer site.
• Recognize potential revenue leads by communicating additional services with the customer, such as unit components, unit replacements, add-on units, and commercial service contracts.
• Develop and refer customer leads to the CES Sales team.
• Conduct non-service related support for the Installation Departments, as assigned.
• Perform related duties as directed by the Service Manager.
• Lead project repairs or replacements, as assigned.
• Demonstrate proper use of Safety Equipment at all times.
• Manage time and workload effectively.
• Work overtime/weekends, as needed.
• Ensure company vehicle is clean and well-maintained at all times.
• Comply with safe driving practices while driving a company vehicle (use of cellular phone while driving is prohibited).
• Participate in an On Call rotation.
• Provide customers with estimated quotes for small-to-medium projects.

Requirements

• Minimum five (5) years of successful experience in commercial service with at least three (3) different manufacturer's equipment.
• Minimum three (3) years experience with air-cooled chillers, ice machines, chilled water units, light building automation, rooftop units, split systems, Variable Refrigerant Flow (VRF), and boilers.
• Chiller experience is required.
• High school diploma or general education degree (GED).
• Graduate of a post-secondary HVACR program of instruction with two or more years in duration.
• Environmental Protection Agency (EPA) Certification required.
• Valid Florida Driver's License is required; must be insurable by CES insurance carrier.
• OSHA 10 certification preferred but not required.
• Must not have a fear of heights (Acrophobia).

Skills

• Work within industry standards of accuracy.
• Able to make decisions based on measurable criteria.
• Practical oral and written communication skills.
• Strong customer service skills.
• MS Office (Word, Excel, PowerPoint) proficiency.
• Strong knowledge of the proper use of Safety Equipment.
• Ability to travel to and from job sites.
• Accurately diagnose and efficiently accomplish work to the satisfaction of both the customer and CES.
• Ability to meet time schedules, deadlines, and plan and organize work efficiently.
• Ability to maintain discretion and confidentiality.
• Ability to work independently with little direct supervision.
• Able to work collaboratively with others using tact, patience, and professional courtesy.
• Ability to work under pressures of time, a non-standard schedule, and communicate customer needs concisely during backlog constraints.

Schedule

• Flexibility to work weekdays, weekends, holidays, and overtime as required.
• Participation in an On Call rotation.