HVAC/R Service Manager

What You Will Be Doing

• Work closely with General Manager on day to day operations
• Ensure that our technicians project a professional, positive public image that portrays the company in the brightest possible light
• Field logistics ranging from setting up jobs, planning, and project coordination
• Provide tech support as required to field service personnel
• Monitor and task HVAC technicians according to training and abilities
• Communicate procedures and protocols to field service personnel
• Ensure technicians have what they need to reach maximum efficiency
• Communicate effectively with customers
• Work alongside Dispatch to ensure we have the right tech on the right job
• Cook up with Dispatch to ensure the fleet vehicles are properly maintained
• Conduct weekly safety meetings with field service personnel
• Be the primary facilitator for all training of technicians
• Coach, train and counsel technicians as required
• Collaborate with Estimating Team to ensure quotes are accurate and timely
• Recruiting, interviewing and hiring new technicians

What You Need for This Role

• Supervise, coach, and develop service staff; handle hiring, training, and evaluations
• Delegate tasks, manage schedules, and ensure adequate coverage for shifts
• Resolve escalated customer issues and complaints to maintain satisfaction

Qualifications

• 5+ years of Supervisory experience in the Commercial HVAC and Refrigeration Industry
• EPA Certification
• Communication and Customer Service skills
• High School Diploma or equivalent
• Must have a valid driver’s license