HVAC Inside Sales Specialist

Responsibilities

• Receive in person and telephone requests for price quotations
• Provide customers with immediate price quotations on price book items
• Prepare price quotation forms in a timely manner for items not contained in the price book
• Receive in person and telephone requests for new purchase orders and changes/adjustments/cancellations to existing orders
• Check customers’ credit statuses with credit department when rush orders are received
• Provide follow up assistance and information regarding orders, including:
  • Tracing the status of orders
  • Providing customers with any pertinent information relating to orders
  • Answering any questions with regard to customers’ orders
  • Coordinating with manufacturers to locate requested items and to meet customers’ delivery requirements
  • Communicating pertinent information to appropriate personnel in other departments
• Maintain files of active orders and post activity, such as notices, scheduling changes, partial shipments, and credit changes
• Achieve and maintain professional and positive rapport with customers by providing the best possible service
• Act as liaison between customers and other departments by providing information requested by customers or routing requests to the appropriate departments
• Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and actions taken
• Obtain details of all customer complaints, and ensure that all problems are resolved quickly and professionally
• Resolve customer service or billing complaints by exchanging merchandise, providing refunds, and adjusting bills
• Follow up to ensure that appropriate actions are taken to resolve customer issues
• Refer unresolved customer grievances to Branch Manager or appropriate supervisor
• Provide the accounting department with paperwork necessary for credits or debits to be issued, including original purchase orders, copies of invoices, and return goods memos
• Act professionally and ethically
• Support the efforts of outside Sales Account Managers, Branch Managers, and customers according to branch area
• Perform counter and branch functions on a fill‑in basis, as necessary
• Manage the relationship and liaise between the AER team and the branch staff
• Maintain current knowledge of Daikin Northeast:
  • Product lines
  • Prices
  • Delivery times
  • Drop ship items
  • Promotional/marketing programs
• Participate in training and seminars as required
• Utilize Mincron to:
  • Retrieve customer information
  • Obtain stock status information
  • Check purchase order status
  • Change/adjust existing purchase orders
  • Ensure that the proper codes are used for retrieving and inputting information
  • Check computer runs for delivery information and work with the proper personnel regarding deliveries of scheduled shipments

Requirements

• Legally authorized for employment in the United States; will not require employer‑sponsored work authorization now or in the future

Pay

Salary range: $80,000‑$100,000 per year