HVAC Inside Sales Support Specialist

About the role

Guided by our Employee Value Proposition, Where Tradition Meets Innovation, we foster a workplace where people learn, grow, and contribute to a company that values its heritage while embracing progress. Our teams take pride in supporting customers and communities, creating meaningful work and rewarding careers every day.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and digital platforms.
• Support the sales team by preparing quotes, processing orders, and managing customer accounts in the ERP/CRM system.
• Provide timely information regarding product availability, lead times, and alternatives for out-of-stock items.
• Resolve customer issues by researching problems, coordinating solutions, or escalating to appropriate teams as needed.
• Collaborate with sales and operations teams to ensure accurate and timely order fulfillment.
• Use ERP/CRM systems to track customer interactions, order history, and follow-up activities.
• Maintain up-to-date knowledge of products, services, and industry trends.

Qualifications

• A High School Diploma or equivalent required.
• Previous experience in related trade fields preferred.
• Generalized product knowledge in specialized area preferred.
• Computer knowledge and skills with the ability to learn First Supply LLC’s business systems.
• Ability to assess customer needs and provide customer satisfaction.
• Ability to communicate information and ideas effectively with customers by telephone and in person.
• Ability to identify solutions, conclusions or approaches to provide customer satisfaction; and still consider the relative costs and benefits to all involved.