HVAC Equipment Design & Sales Advisor

About the position

Vermont Gas Systems (VGS) delivers natural gas and thermal energy services to over 55,000 Vermont residents. The HVAC Equipment Design & Sales Advisor supports VGS's energy transition objectives by promoting high-efficiency heating and cooling equipment. This role involves advising customers on their whole home energy needs, designing HVAC systems, and closing sales.

What You’ll Do

• Generate and develop residential high-efficiency heating and cooling equipment sales opportunities with existing or potential customers.
• Conduct in-home consultations to assess heating and cooling needs, existing equipment, and system performance.
• Design and properly size HVAC systems (furnaces, boilers, water heaters, heat pumps, and hybrid systems).
• Prepare and present detailed proposals, quotes, and financing or lease options.
• Close sales and execute customer agreements for equipment installation, replacement, or upgrades.
• Follow up on open customer proposals, stalled leads, and drive conversion to meet sales goals.
• Ensure all system recommendations meet code compliance and VGS safety standards.
• Cook up coordination with installation teams and contractors to ensure accurate scope and smooth project handoff.
• Provide high quality customer service and develop creative, effective solutions to meet customers' needs.
• Follow up in a timely manner to customer questions.
• Build and maintain strong relationships with HVAC contractors, builders, and internal teams.
• Promote energy efficiency programs, rebates, and incentives to maximize customer value.
• Stay current on HVAC technologies, electrification trends, and competitor offerings.
• Track all sales activity, pipeline, and customer interactions in software system Salesforce.
• Represent VGS at community events, trade shows, and industry functions.

What You’ll Bring

• Ability to manage a sales pipeline and prioritize multiple opportunities.
• Self-motivated and comfortable working independently in the field.
• Strong influential and negotiating skills.
• Possess a friendly and positive attitude; excellent with people and able to balance the needs of the customer and the company.
• Possess project management skills with attention to detail.
• Ensure excellent service standards, solicit customer feedback and work to maintain high customer satisfaction.
• Goal driven and motivated to meet or exceed goals as set individually and at the company level.
• Maintain organization and accuracy in working with customer information.
• Possess a professional degree of assertiveness and persistence, especially with regards to follow-up both internally and externally.
• Able to analyze and problem solve with provided information to resolve customer situations to meet/exceed customers’ expectations.
• Clear and effective communicator, a responsive listener, and an efficient collaborator in a way that builds excellent relationships both internally and externally.
• Adapts easily to changing needs of our customers and work environment.
• Maintains a professional demeanor and works well in a team environment, and gets along with colleagues who have a broad mix of skill sets and personalities.
• Willingness to work occasional evening or weekend hours to meet customer schedule needs and at industry events.

Skills & Experience

• Technical familiarity with residential heating and cooling equipment.
• Experience working in customer-facing roles with proven examples of customer relationship management success.
• Demonstrated ability to perform in a sales environment with examples of meeting or exceeding targets.
• Proficiency with Microsoft Office products.