HVAC Dispatcher/Service Support

Responsibilities

• Review all service tickets including hours worked, description of work, and status of work in order to complete the visit so it can be billed in a timely manner.
• Correspond with technicians to clarify any technical information.
• Work directly with the dispatchers to get preventative maintenance service scheduled.
• Communicate with the customer on scheduling the technician for PM to be performed and communicate any scheduling changes as needed.
• Backup for the commercial dispatchers as needed and understand processes created by each dispatcher.
• Answer incoming calls and schedule commercial service calls.
• Develop meaningful relationships with customers to encourage trust and loyalty.
• Communicate with customers regarding past worked performed and gauge their level of satisfaction.
• Implement the Customer Care Plan to track satisfaction of Owens team with customers.

Qualifications

• Excellent customer service focus: first impression for Owens Companies – make their experience the best – always.
• Demonstrated ability to prioritize incoming customer needs while managing multiple administrative and operational responsibilities.
• Three or more years of experience in HVAC service coordination, dispatching, customer service, or a related mechanical service environment preferred.
• Able to multitask in a fast-paced environment and must be a self-starter.
• Working knowledge of HVAC/R service terminology, equipment, and technician skill requirements strongly preferred.
• Attention to detail and organization.
• Proficiency in Microsoft Word, Excel, & Outlook.

Pay

$60,000–$70,000 annually, depending on relevant HVAC service coordination and dispatch experience.