HVAC Cooling Customer Engineer - Red Oak

About the Role

A Cooling CE is responsible for installation, commissioning, scheduled and emergency service on Liebert Air products. The role requires establishing, promoting, and maintaining excellent rapport with customers, co‑workers, sales representatives, and others, as well as continuous communication with Area/District Offices and the direct manager.

Responsibilities

• Role: Rely on direction to accomplish goals; perform a number of work‑related tasks; work under direct supervision or independently based on training; maintain required certifications.
• Technical: Provide on‑site and phone assistance to customers; communicate with National Technical Support on equipment issues; follow company guidelines for scheduled maintenance; implement Field Change Notices; stay current on Safety Bulletins, Field Change Notices, and Service Tips.
• Safety: Operate safely according to published guidelines; wear appropriate PPE; adhere to the “14‑hour rule” work‑hours policy; report all work‑related accidents or injuries within 24 hours.
• Administration: Submit accurate and timely reports (timecards, expense, mileage, ticket closure, etc.); maintain individual inventory and company property (vehicle, credit cards, PPE, test equipment, laptop, pager, etc.).
• Customer Satisfaction: Communicate effectively with internal and external customers; provide estimated time of arrival when applicable; complete and deliver scheduled maintenance documentation; strive for “first‑time fix” and meet customer satisfaction targets; attend customer meetings as required.
• Performance: Maximize productivity by combining service opportunities; complete work efficiently and timely; make technical and commercial decisions under pressure; evaluate site and equipment for proper billing; maintain productive utilization and inventory cycle counts; adhere to dress code and safety regulations; meet or exceed on‑site response time requirements; follow startup/escalation processes; maintain strong internal communications.

Qualifications

• High School Diploma or G.E.D. equivalent; HVAC certificate program or equivalent field experience.
• Six years of military experience in a related field or equivalent industry experience with EPA refrigerant license.
• Basic electrical knowledge; ability to read and interpret electrical line diagrams and blueprints; working knowledge of Ohm’s law and HVAC theory.
• Familiarity with electrical/electronic test equipment; ability to perform elementary fix/repair techniques under supervision.
• Strong communication, customer service, troubleshooting, safety, organizational, planning, and computer skills.
• Mechanical aptitude and ability to summarize and report all work performed.
• Interpersonal skills: professional, reliable, team player.

Physical & Environmental Demands

• Regularly required to stand, walk, use hands and fingers, handle objects, reach, stoop, kneel, crouch, or crawl; frequently sit and climb or balance.
• Vision requirements: close, distant, color, peripheral, depth perception, and focus adjustment.
• Frequent driving (car, van, truck); must lift up to 50 lb consistently and occasionally up to 75 lb.
• Work in extreme cold (below 32 °F) and extreme heat (above 100 °F); medium/high noise levels; around moving machinery (fork‑lifts, tractors).
• Protective equipment required: earplugs, gloves, eyewear, respirator, mask, etc.; work outdoors with limited weather protection.
• Travel required; flexible schedules including weekends, evenings, holidays; may have on‑call responsibility.
• Valid driver’s license; must be at least 18 years old.

Schedule

• Flexible schedules that may include weekends, evenings, and holidays.
• Potential on‑call responsibility.
• Travel required as part of the role.

The Vertiv Opportunity

The successful candidate will embrace Vertiv’s Core Principles—Safety, Integrity, Respect, Teamwork, Inclusion—and Behaviors such as owning outcomes, acting with urgency, fostering a customer‑first mindset, thinking big, leading by example, driving continuous improvement, seeking development, and promoting transparent communication. Vertiv provides hardware, software, analytics, and services that keep vital applications running continuously across data centers, communication networks, and industrial facilities worldwide.