HVAC Cooling Customer Engineer - Red Oak

Position Summary

A Cooling CE is responsible for installation, commissioning, scheduled and emergency service on Liebert Air products. The role requires establishing, promoting and maintaining excellent rapport with customers, co‑workers, sales representatives and others, as well as continuous communication with Area/District Offices and the direct manager.

Responsibilities

• Role: Rely on direction to accomplish goals, perform a number of work‑related tasks, work under direct supervision or independently based upon training, and maintain required certifications.
• Technical: Render on‑site and phone assistance to customers, communicate with National Technical Support on equipment issues, follow company guidelines for scheduled maintenance, implement Field Change Notices, and stay current on Safety Bulletins, Service Tips, and related notices.
• Safety: Operate in accordance with published safety guidelines, wear appropriate PPE, adhere to the “14‑hour rule” work‑hours policy, and report all work‑related accidents or injuries within 24 hours.
• Administration: Provide accurate and timely reporting (timecards, expense reports, mileage, ticket closure, etc.), maintain individual inventory and company property (vehicle, credit cards, PPE, test equipment, laptop, pager, etc.) in accordance with policy.
• Customer Satisfaction: Communicate effectively with internal and external customers, provide estimated time of arrival when applicable, complete scheduled maintenance documentation and deliver it to the customer and local office, strive for “first‑time fix,” maintain satisfaction rates, and attend customer meetings as required.
• Performance: Maximize productivity by combining service opportunities, complete work efficiently and timely, make technical and commercial decisions under pressure, evaluate site and equipment for appropriate billing, maintain productive utilization and inventory cycle counts, adhere to dress code and safety regulations, meet or exceed on‑site response time requirements, and follow startup/escalation processes.

Qualifications

• High School Diploma or G.E.D. equivalent; HVAC certificate program or equivalent field experience.
• One or more of the following: six years military experience in a related field, equivalent industry experience with EPA refrigerant license, basic electrical knowledge.
• Interpersonal skills: professional, reliable, team player.
• Familiarity with electrical/electronic test equipment; ability to read and interpret electrical line diagrams and blueprints; working knowledge of Ohm’s law and HVAC theory.
• Technical skills: basic site evaluation (environmental temperature, operating conditions), elementary fix/repair techniques under supervision, ability to return units to full operating condition, summarize and report work performed.
• Strong communication, customer service, troubleshooting, safety, organizational, planning, computer, and mechanical aptitude skills.

Physical & Environmental Demands

The associate is regularly required to stand, walk, use hands and fingers, handle objects, reach with hands and arms, stoop, kneel, crouch, or crawl; frequently required to sit and climb or balance; and must be able to lift up to 50 lb consistently and occasionally up to 75 lb. Vision requirements include close, distant, color, peripheral, depth perception, and focus adjustment. Frequent driving (car, van, truck) is required. Work environments may include extreme cold (below 32 °F), extreme heat (above 100 °F), medium/high noise levels, moving machinery (fork‑lifts, tractors), and outdoor exposure with required protective equipment (earplugs, gloves, eyewear, respirator, mask, etc.).

Working Conditions

• Travel is required; flexible schedules including weekends, evenings, and holidays.
• May have on‑call responsibility.
• Valid driver’s license; must be at least 18 years old.

About Vertiv

Vertiv (NYSE: VRT) provides hardware, software, analytics and services that keep customers’ vital applications running continuously and optimally. With a portfolio of power, cooling and IT infrastructure solutions, Vertiv serves data centers, communication networks, and commercial/industrial facilities worldwide. Headquartered in Westerville, Ohio, Vertiv employs approximately 34,000 people in more than 130 countries.