HVAC Cooling Customer Engineer II - Red Oak

Position Summary

A Cooling CE is responsible for installation, commissioning, scheduled and emergency service on Liebert Air products. The role requires establishing, promoting and maintaining excellent rapport with customers, co‑workers, sales representatives and others, as well as continuous communication with Area/District Offices and the direct manager.

Responsibilities

• Role: Follow direction to accomplish goals, perform a number of work‑related tasks, work under direct supervision or independently based on training, and maintain required certifications.
• Technical: Provide on‑site and phone assistance to customers, communicate with National Technical Support on equipment issues, perform scheduled maintenance per company guidelines, implement Field Change Notices, and stay current on Safety Bulletins, Field Change Notices, and Service Tips.
• Safety: Operate safely according to published guidelines, wear appropriate PPE, adhere to the “14‑hour rule” work‑hours policy, and report all work‑related accidents or injuries within 24 hours.
• Administration: Submit accurate and timely reports (timecards, expense, mileage, ticket closure, etc.), maintain individual inventory, and care for company property such as vehicles, credit cards, PPE, test equipment, laptop, and pager.
• Customer Satisfaction: Communicate effectively with internal and external customers, provide estimated time of arrival when applicable, complete scheduled maintenance documentation, strive for “first‑time fix,” maintain satisfaction rates, and attend customer meetings as required.
• Performance: Maximize productivity by combining service opportunities, complete work efficiently, make technical and commercial decisions under pressure, evaluate site and equipment for proper billing, meet utilization and response‑time targets, perform inventory cycle counts, and follow company dress code and safety regulations.

Qualifications

• High School Diploma or G.E.D. equivalent; HVAC certificate program or equivalent field experience.
• Six years of military experience in a related field or equivalent industry experience with an EPA refrigerant license.
• Basic electrical knowledge; ability to read and interpret electrical line diagrams and blueprints; working knowledge of Ohm’s law and HVAC theory.
• Familiarity with electrical/electronic test equipment and fundamentals.
• Technical skills for site evaluation (environmental temperature, operating conditions) and elementary fix/repair techniques under supervision.
• Strong communication, customer service, troubleshooting, safety, organizational, planning, and computer skills.
• Mechanical aptitude and ability to summarize and report all work performed.
• Interpersonal qualities: professional, reliable, team player.

Physical & Environmental Demands

• Regularly required to stand, walk, use hands and fingers, handle objects, reach with arms, stoop, kneel, crouch, or crawl.
• Frequent sitting, climbing, and balancing.
• Vision requirements: close, distant, color, peripheral, depth perception, and focus adjustment.
• Frequent driving (car, van, truck).
• Ability to lift consistently up to 50 lb and occasionally up to 75 lb.
• Exposure to extreme cold (below 32 °F) and extreme heat (above 100 °F), medium/high noise levels, moving machinery, and outdoor weather conditions.
• Required protective equipment: earplugs, gloves, eyewear, respirator, mask, etc.

Working Conditions

• Travel required; flexible schedules including weekends, evenings, and holidays.
• May have on‑call responsibility.
• Valid driver’s license required; must be at least 18 years old.

About Vertiv

Vertiv (NYSE: VRT) delivers hardware, software, analytics, and services that keep customers’ vital applications running continuously and optimally. The company solves challenges in data centers, communication networks, and commercial/industrial facilities with power, cooling, and IT infrastructure solutions that span from the cloud to the edge. Headquartered in Westerville, Ohio, Vertiv employs approximately 34,000 people and operates in more than 130 countries.