HVAC Cooling Customer Engineer II

About the role

A Cooling Customer Engineer (CE) is responsible for installation, commissioning, scheduled, and emergency service on Liebert Air products. The CE must establish, promote, and maintain excellent rapport with customers, co-workers, sales representatives, and other stakeholders while maintaining continuous communication with Area/District Offices and direct management.

Responsibilities

• Rely on direction to accomplish goals and perform work-related tasks.
• Work under direct supervision or independently based on training.
• Maintain certifications as required by the job.

Technical Duties

• Provide on-site and phone assistance to customers.
• Communicate with National Technical Support on equipment issues.
• Perform scheduled maintenance according to company guidelines.
• Implement Field Change Notices as per published guidelines.
• Stay current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips.

Safety

• Operate safely in accordance with published safety guidelines.
• Wear appropriate PPE as required by job duties.
• Adhere to the "14 hours rule" for work hours policy.
• Report all work-related accidents or injuries within 24 hours.

Administration

• Provide accurate and timely reporting (timecards, expense reports, mileage reports, ticket closure, forms).
• Maintain individual inventory in accordance with company policy.
• Maintain company property (vehicle, credit cards, PPE, test equipment, laptop, pager).

Customer Satisfaction

• Communicate effectively with internal and external customers.
• Provide estimated time of arrival to customers where applicable.
• Complete scheduled maintenance documentation and provide it to customers and the local office.
• Strive for a "first time fix" for customer equipment.
• Maintain customer satisfaction rates according to company guidelines.
• Attend customer meetings as required.

Performance

• Maximize productivity by combining service opportunities.
• Complete work efficiently and in a timely manner.
• Make technical and commercial decisions under pressure.
• Evaluate site and equipment for appropriate billing status.
• Maintain productive utilization rates according to company guidelines.
• Perform inventory cycle counts as required.
• Adhere to company dress code and safety regulations.
• Meet or exceed on-site response time requirements.
• Understand and comply with company startup/escalation processes.
• Maintain proper internal communications with managers, co-workers, and support services.

Requirements

• High School Diploma or G.E.D. equivalent.
• HVAC Certificate Program degree or equivalent experience in the field.
• Six years of military experience in a related field or equivalent industry experience with EPA refrigerant license.
• Basic electrical knowledge.

Skills

• Professional, reliable, and team-oriented.
• Familiarity with electrical/electronic test equipment and fundamentals.
• Ability to read and interpret electrical line diagrams and blueprints.
• Working knowledge of Ohm’s law and HVAC theory.
• Basic site evaluation skills (environmental temperature, general operating conditions).
• Elementary fix/repair techniques under directed supervision.
• Ability to complete tasks and restore equipment to full operating conditions.
• Strong communication, customer service, troubleshooting, safety, organizational, planning, computer, and mechanical skills.

Physical & Environmental Demands

• Regularly required to stand, walk, use hands/fingers, handle tools, reach, stoop, kneel, crouch, or crawl.
• Frequently required to sit, climb, or balance.
• Specific vision abilities: close, distant, color, peripheral, depth perception, and ability to adjust focus.
• Frequent driving (car, van, truck).
• Consistently lift up to 50 pounds and occasionally up to 75 pounds.
• Exposure to extreme cold (below 32°F) and extreme heat (above 100°F).
• Medium to high noise levels (need to shout to be heard).
• Working around moving machinery (forklifts, tractors).
• Protective equipment required (earplugs, gloves, eyewear, respirator, mask).
• Work outdoors with no effective protection from weather.

Schedule

• Travel is required.
• Flexible schedules, including weekends, evenings, and holidays.
• May have on-call responsibilities.
• Valid driver’s license required.
• Must be at least 18 years old.

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics, and ongoing services to enable vital applications to run continuously, perform optimally, and grow with business needs. Vertiv solves challenges for data centers, communication networks, and commercial/industrial facilities with a portfolio of power, cooling, and IT infrastructure solutions. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and operates in more than 130 countries.

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to execute Strategic Priorities:

• Core Principles: Safety, Integrity, Respect, Teamwork, Inclusion.
• Strategic Priorities: High-Performance Culture, Customer Focus, Operational Excellence, Innovation, Financial Strength.
• Behaviors: Own it, Act with urgency, Foster a customer-first mindset, Think big and execute, Lead by example, Drive continuous improvement, Learn and seek out development, Promote transparent & open communication.