HVAC Cooling Customer Engineer -

About the Role

A Cooling Customer Engineer (CE) is responsible for the installation, commissioning, scheduled maintenance, and emergency service of Liebert air products. The role involves establishing and maintaining excellent rapport with customers, co-workers, sales representatives, and other stakeholders while ensuring continuous communication with area/district offices and direct management.

Responsibilities

• Rely on direction to accomplish goals and perform work-related tasks under direct supervision or independently based on training.
• Maintain certifications as required by the job.
• Provide on-site and phone assistance to customers, and communicate with National Technical Support on equipment issues.
• Perform scheduled maintenance tasks according to company guidelines and implement Field Change Notices as published.
• Stay current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips.
• Operate safely in accordance with published safety guidelines, including wearing appropriate PPE and adhering to the "14-hour rule" for work hours.
• Report all work-related accidents or injuries within 24 hours.
• Provide accurate and timely reporting, including timecards, expense reports, mileage reports, and ticket closure.
• Maintain individual inventory and company property (e.g., vehicle, credit cards, PPE, test equipment, laptop) according to company policies.
• Ensure customer satisfaction through proper communication, estimated time of arrival, and completion of maintenance documentation.
• Strive for "first-time fix" solutions and maintain customer satisfaction rates per company guidelines.
• Attend customer meetings as required.
• Maximize productivity by combining service opportunities and completing work efficiently.
• Make technical and commercial decisions under pressure and evaluate sites for appropriate billing status.
• Maintain productive utilization rates and perform inventory cycle counts per company guidelines.
• Adhere to company dress code, safety regulations, and on-site response time requirements.
• Understand and comply with company startup/escalation processes and maintain internal communications.

Requirements

• High School Diploma or G.E.D. equivalent.
• One or more of the following:
  • HVAC Certificate Program degree or equivalent field experience.
  • Six years of military experience in a related field.
  • Equivalent industry experience with an EPA refrigerant license.
• Basic electrical knowledge and familiarity with electrical/electronic test equipment.
• Ability to read and interpret electrical line diagrams and blueprints.
• Working knowledge of Ohm’s law and HVAC theory.
• Strong communication, customer service, troubleshooting, safety, organizational, planning, and computer skills.
• Mechanical aptitude and ability to evaluate site conditions (e.g., environmental temperature, general operating conditions).
• Capability to perform repairs and restore equipment to full operating conditions under supervision.
• Ability to summarize and report all work-related tasks performed.

Physical & Environmental Demands

• Regularly required to stand, walk, use hands/fingers, handle tools/components, reach, stoop, kneel, crouch, or crawl.
• Frequently required to sit, climb, or balance, and talk, hear, or smell.
• Specific vision abilities include close, distant, color, peripheral, depth perception, and focus adjustment.
• Frequent driving (car, van, or truck).
• Must consistently lift up to 50 pounds and occasionally up to 75 pounds.
• Exposure to extreme cold (below 32°F) and heat (above 100°F).
• Medium to high noise levels (need to shout to be heard).
• Working around moving machinery (e.g., forklifts, tractors).
• Protective equipment required (e.g., earplugs, gloves, eyewear, respirator, mask).
• Work outdoors with no effective protection from weather.

Working Conditions

• Travel is required.
• Flexible schedules, including weekends, evenings, and holidays.
• May have on-call responsibilities.
• Valid driver’s license required.
• Must be at least 18 years old.

Vertiv will make reasonable accommodations for qualified employees or candidates with disabilities, provided the individual can safely perform essential job functions and accommodations do not impose undue hardship.