Cooling Customer Engineer

Responsibilities

• Rely on direction to accomplish goals
• Perform a number of work-related tasks
• Render on site and phone assistance to customers
• Communicate with National Technical Support on equipment issues
• Perform work related tasks according to company guidelines for scheduled maintenance
• Implement Field Change Notices according to published guidelines
• Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

Safety

• Operate in a safe manner in accordance with published safety guidelines
• Must wear appropriate PPE as per company guidelines and accordance with job duties
• Adhere to work hours policy guidelines – “14 hours rule”
• Report all work related accidents or injuries within 24 hours to the appropriate personnel

Administration

• Provide accurate and timely reporting according to company guidelines
• Timecards, expense reports, mileage reports, ticket closure, forms et al.
• Maintain individual inventory in accordance with company policy
• Maintain company property according to company policies

Customer Satisfaction

• Provide proper and adequate communication to internal and external customers
• Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment
• Strive to provide all customers a “first time fix” for their equipment
• Maintain customer satisfaction rates according to company guidelines
• Attend Customer Meetings as required

Qualifications

• Required experience (one or more of the following): High School Diploma or G.E.D., HVAC – Certificate Program degree or equivalent experience in the field, Six years military experience in a related field, Equivalent industry experience with EPA refrigerant license, Basic electrical knowledge
• Interpersonal Skills, Professional, Reliable, Team Player, Familiarity with electrical / electronic test equipment and fundamentals
• Must be able to read and interpret electrical line diagrams and blueprints, Working knowledge of OHM’s law and HVAC theory, Technical skills, Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions, Elementary fix/repair techniques based on directed supervision, Capable of completing tasks and return unit to full operating conditions based upon directed supervision, Strong skill sets: Communication skills, Customer service skills, Troubleshooting skills, Safety procedures, Organizational and planning skills, Computer skills, Mechanical aptitude