HVAC Cooling Customer Engineer - San Francisco, CA

Installation, commissioning, scheduled maintenance, and emergency service on Liebert Air products. Establish, promote, and maintain excellent rapport with customers, co-workers, sales representatives, and management. Maintain continuous communication with Area/District Offices and direct manager.

Responsibilities

• Rely on direction to accomplish goals and perform work-related tasks under direct supervision or independently based on training.
• Maintain certifications as required by the job.
• Provide on-site and phone assistance to customers; communicate with National Technical Support on equipment issues.
• Perform scheduled maintenance according to company guidelines and implement Field Change Notices as published.
• Stay current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips.
• Operate safely, wear appropriate PPE, and adhere to the “14 hours rule” for work hours policy.
• Report all work-related accidents or injuries within 24 hours.
• Provide accurate and timely reporting (timecards, expense reports, mileage, ticket closure, forms).
• Maintain individual and company inventory, including vehicle, credit cards, PPE, test equipment, laptop, and pager.
• Communicate effectively with internal and external customers, including estimated time of arrival and maintenance documentation.
• Strive for “first time fix” on equipment and maintain customer satisfaction rates per company guidelines.
• Attend customer meetings as required.
• Maximize productivity by combining service opportunities and completing work efficiently.
• Make technical and commercial decisions under pressure and evaluate sites for appropriate billing.
• Maintain productive utilization rates, perform inventory cycle counts, and adhere to company dress code and safety regulations.
• Meet or exceed on-site response time requirements and comply with startup/escalation processes.
• Maintain proper internal communications with managers, co-workers, and support services.

Requirements

• High School Diploma or G.E.D. equivalent.
• HVAC Certificate Program degree or equivalent experience in the field, six years of military experience in a related field, or equivalent industry experience with EPA refrigerant license.
• Basic electrical knowledge and familiarity with electrical/electronic test equipment and fundamentals.
• Ability to read and interpret electrical line diagrams and blueprints; working knowledge of Ohm’s law and HVAC theory.
• Basic site evaluation skills (environmental temperature, general operating conditions).
• Elementary fix/repair techniques and ability to return equipment to full operating conditions under supervision.
• Strong communication, customer service, troubleshooting, safety, organizational, planning, computer, and mechanical skills.

Physical & Environmental Demands

• Regularly required to stand, walk, use hands/fingers, handle tools, reach, stoop, kneel, crouch, crawl, talk, hear, and smell.
• Frequently required to sit, climb, or balance; specific vision abilities include close, distant, color, peripheral, depth perception, and focus adjustment.
• Frequent driving (car, van, truck).
• Consistently lift up to 50 pounds and occasionally up to 75 pounds.
• Exposure to extreme cold (below 32°F) and heat (above 100°F).
• Medium to high noise levels (need to shout to be heard).
• Work around moving machinery (forklifts, tractors) and outdoors with no effective weather protection.
• Protective equipment required (earplugs, gloves, eyewear, respirator, mask).
• Travel required; flexible schedules (weekends, evenings, holidays); may have on-call responsibility.
• Valid driver’s license; must be at least 18 years old.

Vertiv will make reasonable accommodations for qualified employees or candidates with disabilities, provided the individual can safely perform essential job functions without undue hardship.

Benefits

• Comprehensive benefits program including medical, dental, vision, disability, PTO, holiday pay, and 401k.
• Eligibility for merit increases, annual bonus, stock, profit sharing, allowances, travel/car expenses, and sales incentives based on role and performance.

Pay

The anticipated salary range for this role in California is $65,000 to $75,000 per year. Ranges for other geographic localities may vary.