Cooling Customer Engineer - San Francisco

Position Summary

A Cooling CE is responsible for installation, commissioning, scheduled and emergency service on Liebert Air products. The role requires establishing, promoting, and maintaining excellent rapport with all customers, co-workers, sales representatives, and others as appropriate. The Cooling CE must maintain continuous communication with Area/District Offices and direct managers.

Responsibilities

• Rely on direction to accomplish goals
• Render on-site and phone assistance to customers
• Communicate with National Technical Support on equipment issues
• Perform work-related tasks according to company guidelines for scheduled maintenance
• Implement Field Change Notices according to published guidelines
• Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
• Operate in a safe manner in accordance with published safety guidelines
• Wear appropriate PPE as per company guidelines and job duties
• Adhere to work hours policy guidelines – “14 hours rule”
• Report all work-related accidents or injuries within 24 hours to the appropriate personnel

Qualifications

• Required experience (one or more of the following): High School Diploma or G.E.D., HVAC - Certificate Program degree or equivalent experience in the field, Six years military experience in a related field, Equivalent industry experience with EPA refrigerant license, Basic electrical knowledge
• Interpersonal Skills: Professional, Reliable, Team Player, Familiarity with electrical / electronic test equipment and fundamentals
• Physical & Environmental Demands: While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent driving (car, van, truck). Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds. Extreme cold (below 32*), Extreme heat (above 100*), Noise Level (Medium / High need to shout to be heard), Working around moving machinery (fork-lifts, tractors), Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.), Work outdoors (no effective protection from weather), Travel is required, Flexible schedules (weekends, evenings, and holidays), May have on-call responsibility, Valid driver’s license, Must be at least 18 years old